Alcatel 5020d flashing problem - GSM-Forum

frua · 11-19-2017, 09:48

Info

Code:

 Action : Boot Info.
 Selected Alcatel:OT-5020D
 Exe version: NCKBox AndroidMTK 1.8.8.3
 Reinsert phone battery. 
 Battery must be charged.
 Phone must be off with battery inside. 
 Please insert USB cable now...
 Detected : MediaTek PreLoader USB VCOM (Android) (COM30)
 Boot mode: Preloader
 Phone detected...Please wait
 Sending DA agent, please wait...
 Using Algo 1.
 ----------------------------------------------------
 BaseBand CPU :MT6575
 BaseBand CPU Secure Version : FF
 BaseBand CPU Bootloader Version : 01
 ----------------------------------------------------
 INT RAM: 128 KB SDRAM
 EXT RAM: 512 MB  DRAM
 ----------------------------------------------------
 EMMC: (29Gb+4096Mb) SAMSUNG 0x4e355530304d 
 EMMC FW VERSION: 02:00:00:00:00:00:00:00
 EMMC CID: 1501004E355530 : 000000000000000000
 EMMC UA SIZE: 0xe9000000      
 BOOT STYLE: EMMC BOOT
 FULL LENGTH: 0xe9420000       [3.645 GB]
 Preloader SEC version: 2
 Status: USB_HIGH_SPEED
 Build ID: JRO03C
 Display ID: Jelly Bean
 Version: 4.1.1
 Build Date: Fri Jan 24 16:50:04 CST 2014
 Model: ALCATEL ONE TOUCH 5020D
 Brand: TCT
 Device: Megane_GSM
 Region: UA

 Mediatek Version Release: ALPS.JB.MP.V1
 MODEL FROM PROINFO: 5020D-2BALUA1
 SECRO FROM PROINFO: X2B0BP00AB00
 OTP IMEI: 86984...
 Wait untill phone will start charging.
 All done.

Flash firmware from support

Code:

 Flash style: EMMC
 Platform ID :  MT6575  version : 2
 Custom name :  CUST
 BLOADER HEADER:  MTK_BLOADER_INFO_v08
 Preloader:  preloader_jrdsh75_cu_jb.bin
 Flash BMT count:  168
 BBCHIP: MT6575 STORAGE: NAND

 Flash files count is :19
 Action : Firmware update.
 Selected Model: Alcatel: OT-5020D
 Exe version: NCKBox AndroidMTK 1.8.8.3
 Scenario: [1]Full Flash
 Reinsert phone battery. 
 Battery must be charged.
 Phone must be off with battery inside. 
 Please insert USB cable now...
 Detected : MediaTek PreLoader USB VCOM (Android) (COM30)
 Boot mode: Preloader
 Phone detected...Please wait
 Sending DA agent, please wait...
 Connect error[0xc6f]: S_STORAGE_NOT_MATCH
 Boot Fail.!!!.
 All done.

**orbita** · 11-19-2017, 11:29

If phone have problems, no matter from where you downloaded firmware.
Post debug log to see where is problem.

nduka · 11-20-2017, 16:45

Quote:

Originally Posted by orbita

Post debug log to see where is problem.

how do you mean by debug log?
be specific

**orbita** · 11-20-2017, 19:28

Quote:

Originally Posted by nduka

how do you mean by debug log?
be specific

Exe debug log was introduced from 2011 maybe.
And it usually log exe and phone opperation record.
How to?

Check debug log checkbox, perform opperation and after open with some test editor saved debug log.
If is very complicate this for you, upload created debug log and post link here.

But in your case need to append EMMC to scatter name mostly sure.
MT6575 is old cpu and somehow was broken this in factory dll.
Must be some like this
MT6575_Android_Scatter_EMMC.txt scatter name.

Will see how to parse this in next update, to do auto this opperation.

11-19-2017, 11:29	#2 (permalink)
orbita Product Manager Join Date: Apr 2002 Location: nckDongle Posts: 13,325 Member: 11170 Status: Offline Sonork: 1603694 Thanks Meter: 6,944	If phone have problems, no matter from where you downloaded firmware. Post debug log to see where is problem.