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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > NCK Team products > NCK Box Premium v2


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Old 09-28-2017, 14:59   #1 (permalink)
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Flash Alcatel 20.45X [ANSWERED]


EXE VERSION: NCKBox MTK Tool 4.0
DA version: 5.1428.00.00
USER SELECTION: WRITE FIRMWARE.
MODEL SELECTED: OT-2045X
PHONE MUST BE OFF WITH BATTERY INSIDE.
S_COM_PORT_OPEN_FAIL
Error code: 1011
Disconnecting phone :S_DONE(0)
ALL DONE.

Please help fix the problem.
When I try to flash the phone this message apears.
I attach the pics with the problem.
Thanks.
Attached Images
File Type: jpg unu.jpg (93.1 KB, 16 views)
File Type: jpg doi.jpg (103.1 KB, 10 views)
 
Old 09-28-2017, 18:55   #2 (permalink)
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Not understand exactly what need to fix?
If you use rj45 cable, cable must be for MTK , lg or samsung cable will not work.
If you use usb and * button, need to select usb mode.
This is mostly hardware things what you must make yourself.
Is not posible to fix in exe this.
 
Old 10-05-2017, 10:47   #3 (permalink)
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The problem is that when I try to flash the soft don't let me flash with usb serial port only with com port; and when I try with the com port the phone do not answer. I flash the same phone with furios with usb port and the phone suport usb port.
Please repair the software to let us flash this model with usb.
Thanks again.
 
Old 10-05-2017, 11:35   #4 (permalink)
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Com port not answer, really ?
Flashing api use official mtk dll what is used in all factory flashers for all brands.
Is supported as well uart and usb flashing.
And from lot of logs posted with this phone, all other people not have problem.
Seems only you need to repair soft.

from your first screenshot, you are selected com port instead of selecting "by USB" .
If you want to use uart and select ...com port you must select virtual com port created by ftdi or prolific cable and use uart cable.
Most posible you must fix your knowlege about phones, really now.

Last edited by orbita; 10-05-2017 at 11:50.
 
Old 10-10-2017, 09:14   #5 (permalink)
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In the first pic I try by com because the soft don't let you flash by usb, you can try it. When I select usb it appears a mess " Only com port to flash" something like that. You can try it.
 
Old 10-10-2017, 14:10   #6 (permalink)
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Quote:
Originally Posted by paulfagaras View Post
In the first pic I try by com because the soft don't let you flash by usb, you can try it. When I select usb it appears a mess " Only com port to flash" something like that. You can try it.
Fro extremly smart users will try to answer again.
To service mediateck phones, lg or samsung rj45 cable ill not work.
Phone simple will not be detected.
And no matter what box you will use here.
This is not bug and here nothing to fix, just need to use corect cable.

If i'am used generic mtk?
Yes i'am used it, and i'am used also ot-2045 phone when i'am added this phone.
Here you maked my day
Closed.

Last edited by orbita; 10-10-2017 at 14:39.
 
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