problem on my box [ANSWERED] - GSM-Forum

electro-teima · 08-18-2016, 13:57

hi nck team
after u update my yearly activation
i face 2 problem on my box
first port com not work and not shown in device manager
and second problem i can't log in in support area i face this error

**orbita** · 08-18-2016, 14:03

Most posible problem is with your windows or pc hardware, not with exe.
com ports not have any relation with any exe, it depend on drivers and windows kernel.
So, if device conected and drivers is installed, com port must be present in device manager.

About support login , just reinstall exe.
Some user reported this bug some time ago and we reuploaded installer.

electro-teima · 08-18-2016, 14:12

i try in 3 pc's the same on
win 7 10 xp

**orbita** · 08-18-2016, 14:20

Sorry, edited by mistake.

If you not reinstall exe, you can't acces support.
No matter how many pc you try.

08-18-2016, 13:57	#1 (permalink)
electro-teima Freak Poster Join Date: Mar 2014 Location: Earth Posts: 390 Member: 2156783 Status: Offline Thanks Meter: 95	problem on my box [ANSWERED] hi nck team after u update my yearly activation i face 2 problem on my box first port com not work and not shown in device manager and second problem i can't log in in support area i face this error

08-18-2016, 14:12	#3 (permalink)
electro-teima Freak Poster Join Date: Mar 2014 Location: Earth Posts: 390 Member: 2156783 Status: Offline Thanks Meter: 95	i try in 3 pc's the same on win 7 10 xp Last edited by orbita; 08-18-2016 at 14:20.

08-18-2016, 14:03	#2 (permalink)
orbita Product Manager Join Date: Apr 2002 Location: nckDongle Posts: 13,325 Member: 11170 Status: Offline Sonork: 1603694 Thanks Meter: 6,944	Most posible problem is with your windows or pc hardware, not with exe. com ports not have any relation with any exe, it depend on drivers and windows kernel. So, if device conected and drivers is installed, com port must be present in device manager. About support login , just reinstall exe. Some user reported this bug some time ago and we reuploaded installer.

08-18-2016, 14:20	#4 (permalink)
orbita Product Manager Join Date: Apr 2002 Location: nckDongle Posts: 13,325 Member: 11170 Status: Offline Sonork: 1603694 Thanks Meter: 6,944	Sorry, edited by mistake. If you not reinstall exe, you can't acces support. No matter how many pc you try.