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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > NCK Team products > NCK Box

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Old 03-03-2018, 11:50   #1 (permalink)
Freak Poster
 
Join Date: Sep 2009
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vivo 1716 MSM8953 im3i invalid problem


device info :
Code:
Device Brand    : vivo
Device Manufact.: vivo
Device Model    : msm8953_64
Device CPU      : MSM8953
Device IntName  : PD1708F_EX
Device Version  : 7.1.2
CU_SWVer        : vivo
Device Compile  : 31/08/2017 17.38.21
Device ExtInfo  : vivo 1716
Read im3i log:
Code:
PHONE: Qualcom Generic
Exe Version: NckBox Qualcomm Module 0.11
Port: Qualcomm HS-USB Diagnostics 9025 (COM79)
Build id: MPSS.TA.2.3.c1-00430-8953_GEN_PACK-1.108903.1.109730.1
Compile Date: Sep  1 2017
Compile time: 01:01:21
Release date: Jul 28 2017
Release time: 02:00:00
IMEI: 865407010000009
SECOND IMEI: 865407010000009
Bluetooth adress: 00000000000
Done.
failed to write im3i

Code:
PHONE: Qualcomm Generic
Exe Version: NckBox Qualcomm Module 0.11
Port: Qualcomm HS-USB Diagnostics 9025 (COM79)
Build id: MPSS.TA.2.3.c1-00430-8953_GEN_PACK-1.108903.1.109730.1
Compile Date: Sep  1 2017
Compile time: 01:01:21
Release date: Jul 28 2017
Release time: 02:00:00
IMEI: 865407010000009
SECOND IMEI: 865407010000009
IMEI 1 for repair: 86524654651xxxx
Reading imei.
IMEI: 865407010000009
IMEI 2 for repair: 86524654651xxxx
Reading imei.
SECOND IMEI: 865407010000009
If phone not restart, restart phone manually.
Without removing usb.
Done.

please help

Wbr
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Old 03-03-2018, 12:02   #2 (permalink)
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Reflash phone with factory firmware and after try again.
Imei can be damaged or can be caused this by damaged(wrong) firmware, hardware damaged, qcn damaged so on.
If rewriting imei not help you, need to search and find why you have problem with imei.
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