Black screen after update in huawei mate 9 pro - GSM-Forum

huaweimate9pro · 03-28-2019, 21:47

Hey guys
Recently I updated my phone(huawei mate 9 pro, Lon-L29) to the latest android version 9 and after the update the phone rebooted twice and it didnt skip that, it stuck on the eRecovery screen with 4 options:
scan wifi and upgrade
wipe data/factory reset
reboot
shutdown

I tried the first option several times with no success, I've got "Getting package info failed"
I tried Vol+power to wipe cache and reboot with no results
I tried to update it again by connecting it to my pc and pressing on vol+ and vol- and power and it showed me the updating screen and it stuck on 5% for 3 min and rebooted again to the 4 options.

I tried dload method with external usb because there is no sd card in mate 9 pro, nothiiiing.

I tried Minimal ADB and Fastboot, Huawei FRP Tool, to unlock bootloader/ frp, nothing!
I tried DC_Phoenix_v69 and HCU client, HCU showed " device not found" , "its not support chipset" , I tried to update it by Phoenix and it showed that huawei didnt accept all the files in update .app, ex:PACKAGE_TYPE
but when I put another update .app it accepted PACKAGE_TYPE in it but not the other parts and in each one it gave me that my phone security is not supported by Phoenix!
In one of the files(update .app) that I tried the phone screen turned off and didnt come back again, I tried to open HiSuite to recover the phone and it showed that it stuck on fastboot, I tried to exit from fastboot by Minimal ADB and Fastboot and Huawei FRP Tool with no results!
My phone is dead now and I didnt backup my files, so sad

Any help?

03-28-2019, 21:47	#1 (permalink)
huaweimate9pro Junior Member Join Date: Mar 2019 Location: Israel Posts: 3 Member: 2902506 Status: Offline Thanks Meter: 0	Black screen after update in huawei mate 9 pro Hey guys Recently I updated my phone(huawei mate 9 pro, Lon-L29) to the latest android version 9 and after the update the phone rebooted twice and it didnt skip that, it stuck on the eRecovery screen with 4 options: scan wifi and upgrade wipe data/factory reset reboot shutdown I tried the first option several times with no success, I've got "Getting package info failed" I tried Vol+power to wipe cache and reboot with no results I tried to update it again by connecting it to my pc and pressing on vol+ and vol- and power and it showed me the updating screen and it stuck on 5% for 3 min and rebooted again to the 4 options. I tried dload method with external usb because there is no sd card in mate 9 pro, nothiiiing. I tried Minimal ADB and Fastboot, Huawei FRP Tool, to unlock bootloader/ frp, nothing! I tried DC_Phoenix_v69 and HCU client, HCU showed " device not found" , "its not support chipset" , I tried to update it by Phoenix and it showed that huawei didnt accept all the files in update .app, ex:PACKAGE_TYPE but when I put another update .app it accepted PACKAGE_TYPE in it but not the other parts and in each one it gave me that my phone security is not supported by Phoenix! In one of the files(update .app) that I tried the phone screen turned off and didnt come back again, I tried to open HiSuite to recover the phone and it showed that it stuck on fastboot, I tried to exit from fastboot by Minimal ADB and Fastboot and Huawei FRP Tool with no results! My phone is dead now and I didnt backup my files, so sad Any help?