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Go Back   GSM-Forum > Product Support Sections > SIM Solution Products > R-SIM & SAM SIM

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Old 03-10-2018, 15:19   #1 (permalink)
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Metro PCS iPhone 8 plus using tmobile simcard problem

Wanted to see if anyone has encountered this issue.
I have a customers iPhone 8 Plus from metro pcs, she wants to use it with tmobile. Using rsim i place the tmobile simcard and it takes me to the activation screen. Once there i punch in the icc id restart the phone and wjen it tries to activate it tells me to connect to itunes. I connect it, but all it does is stay blank.

I also tried it with an att and a cricket card, but with those the phone activates fine. I know its not an issue with the rsim, it does the same thing if i insert the tmobile simcard by itself.

Has anyone encountered any issues like this before?
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