Dongle not found, will close now!!!!!! why - GSM-Forum

calvinpower · 08-02-2012, 15:35

I have received my NCK dongle from my reseller. but when i run the programmes I get this message

ongle not found, will close now. the card reader has a sticker written on "www.fenix-key.com"
nckDongle support acces client works fine with this dongle.

**Fast Unlocking** · 08-02-2012, 16:26

simple after installing, exe and drivers, close support exe and only run 1 of nck dongle exes each time.

if support exe working ok all other MUST work,

BR

calvinpower · 08-02-2012, 20:47

All day today i've been trying and trying opening each exe like you said.But i keep getting same error message.
I'm worried about the card reader its got some words written on it ' Fenix Key' I don't know if this is normal or if there is something wrong. The Client Support exe works fine.
I'm not sure if the dongle is messing up, or whether they shipped me a wrong dongle!!!!!

**Fast Unlocking** · 08-02-2012, 20:51

contact your reseller and ask him and as him to solve this matter.

BR

daz72 · 08-03-2012, 11:48

I was having the same problem using windows 7 64bit os, dongle and software worked fine but not support, finally got a windows xp laptop and all working perfectly now.

**Fast Unlocking** · 08-03-2012, 11:51

i am using original windows 7 64 bit, and all is working fine, check for correct drivers.

BR

marvin03 · 08-03-2012, 11:55

im using 32 and 64 bit win7 all ok no problem..

daz72 · 08-04-2012, 14:39

support works fine for me if running from nck dongle 7.5 software on win7 64bit, but the standalone support file for new users does not find dongle.

08-02-2012, 15:35	#1 (permalink)
calvinpower No Life Poster Join Date: Jul 2002 Location: Tanzania Posts: 1,062 Member: 14229 Status: Offline Thanks Meter: 135	Dongle not found, will close now!!!!!! why I have received my NCK dongle from my reseller. but when i run the programmes I get this message ongle not found, will close now. the card reader has a sticker written on "www.fenix-key.com" nckDongle support acces client works fine with this dongle.

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08-02-2012, 16:26	#2 (permalink)
Fast Unlocking Product Manager Join Date: Jan 2002 Location: NCK Team Projects Posts: 16,665 Member: 94675 Status: Offline Sonork: 100.8888 QQ3161545070 Thanks Meter: 97,243	simple after installing, exe and drivers, close support exe and only run 1 of nck dongle exes each time. if support exe working ok all other MUST work, BR

08-02-2012, 20:47	#3 (permalink)
calvinpower No Life Poster Join Date: Jul 2002 Location: Tanzania Posts: 1,062 Member: 14229 Status: Offline Thanks Meter: 135	All day today i've been trying and trying opening each exe like you said.But i keep getting same error message. I'm worried about the card reader its got some words written on it ' Fenix Key' I don't know if this is normal or if there is something wrong. The Client Support exe works fine. I'm not sure if the dongle is messing up, or whether they shipped me a wrong dongle!!!!!

08-02-2012, 20:51	#4 (permalink)
Fast Unlocking Product Manager Join Date: Jan 2002 Location: NCK Team Projects Posts: 16,665 Member: 94675 Status: Offline Sonork: 100.8888 QQ3161545070 Thanks Meter: 97,243	contact your reseller and ask him and as him to solve this matter. BR

08-03-2012, 11:48	#5 (permalink)
daz72 Freak Poster Join Date: Jun 2011 Location: In ur Mama Posts: 322 Member: 1601159 Status: Offline Thanks Meter: 41	I was having the same problem using windows 7 64bit os, dongle and software worked fine but not support, finally got a windows xp laptop and all working perfectly now.

08-03-2012, 11:51	#6 (permalink)
Fast Unlocking Product Manager Join Date: Jan 2002 Location: NCK Team Projects Posts: 16,665 Member: 94675 Status: Offline Sonork: 100.8888 QQ3161545070 Thanks Meter: 97,243	i am using original windows 7 64 bit, and all is working fine, check for correct drivers. BR

08-03-2012, 11:55	#7 (permalink)
marvin03 No Life Poster Join Date: Apr 2009 Age: 41 Posts: 2,031 Member: 1015389 Status: Offline Sonork: 19830303 Thanks Meter: 526	im using 32 and 64 bit win7 all ok no problem..

08-04-2012, 14:39	#8 (permalink)
daz72 Freak Poster Join Date: Jun 2011 Location: In ur Mama Posts: 322 Member: 1601159 Status: Offline Thanks Meter: 41	support works fine for me if running from nck dongle 7.5 software on win7 64bit, but the standalone support file for new users does not find dongle.