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Old 03-03-2014, 16:05   #1 (permalink)
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nck dongle can't find modem [ANSWERED]


trying to unlock e352 modem.
Another soft finds modem, nck dongle cant find it

Log of NCK dongle:

Start Detect modem.
Error detect modem!!
MODEM is connected to PC and drivers installed?!

Log of another soft:
selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found Diagnostics port COM392

Found modem : E352u-2C
Model : Huawei E352
IMEI : 3521340471*****
Serial NR. : BQA4CA11B2642635
Firmware : 11.102.27.00.209
Compile date / time : Oct 14 2011 23:30:04
Hardware ver. : P4E352M Ver.A
Dashboard version : UTPS22.001.18.27.209_MAC22.001.18.21.209_LNX22.001 .18.18.209
Chipset : Qualcomm
NAND Flash : TOSHIBA
Voice feature : unknown(read failed)
SIM Lock status : Locked (CardLock)
Wrong codes entered : 1 (unlock attempts left : 9)

How to solve this problem?
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Old 03-03-2014, 16:55   #2 (permalink)
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Did you tried to unlock it with NCK after detecting with other tool?

It shall work.

Br,
NCK Team
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Old 03-03-2014, 17:40   #3 (permalink)
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Quote:
Originally Posted by Troyanec View Post
trying to unlock e352 modem.
Another soft finds modem, nck dongle cant find it

Log of NCK dongle:

Start Detect modem.
Error detect modem!!
MODEM is connected to PC and drivers installed?!

Log of another soft:
selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found Diagnostics port COM392

Found modem : E352u-2C
Model : Huawei E352
IMEI : 3521340471*****
Serial NR. : BQA4CA11B2642635
Firmware : 11.102.27.00.209
Compile date / time : Oct 14 2011 23:30:04
Hardware ver. : P4E352M Ver.A
Dashboard version : UTPS22.001.18.27.209_MAC22.001.18.21.209_LNX22.001 .18.18.209
Chipset : Qualcomm
NAND Flash : TOSHIBA
Voice feature : unknown(read failed)
SIM Lock status : Locked (CardLock)
Wrong codes entered : 1 (unlock attempts left : 9)

How to solve this problem?
Most posible VID and PID descriptor is not updated for this model.
Calculate code and enter code manually from dashboard.
In new update we will add manual com port selecting for this modems.
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