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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > NCK Team products > NCK Dongle

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Old 06-22-2012, 00:19   #1 (permalink)
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nck dongle not working under windows 7

hi, my operating system is windows 7 64bit

i got a smartcard reader scr3310

the dongle work fine under windows xp using nck dongle smart card and setool smart card

however, when i try to use it under windows 7 32bit, only the setool smart card will works with the dongle, i always get "dongle not found, will close now" message when i try to run the support software, with nck dongle smart card.

is it driver problem? or other issue ?
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Old 06-22-2012, 09:43   #2 (permalink)
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Quote:
Originally Posted by tong83 View Post
hi, my operating system is windows 7 64bit

i got a smartcard reader scr3310

the dongle work fine under windows xp using nck dongle smart card and setool smart card

however, when i try to use it under windows 7 32bit, only the setool smart card will works with the dongle, i always get "dongle not found, will close now" message when i try to run the support software, with nck dongle smart card.

is it driver problem? or other issue ?
We sell to reseller only cards and resellers put what reader have in stock.
For now can't say some.
Need see what smartcard is used by your reseller.
Better to contact your reseller and ask for drivers for this smartcard reader.
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