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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > NCK Team products > NCK Box Premium v2

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Old 06-18-2012, 03:39   #1 (permalink)
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Problem with Win 7 64 [ANSWERED]


Hello team and user,


Support and "NCK Dongle Flash Direct Unlock Tool" Module not open.

all other open.





 
Old 06-18-2012, 03:56   #2 (permalink)
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Start Software with Admin
 
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Old 06-18-2012, 08:29   #3 (permalink)
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and make sure only 1 of nck dongle software is open only, do not try and open 2 exes same time.

BR
 
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Old 06-19-2012, 05:16   #4 (permalink)
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I've tried it all and is the same.
 
Old 06-19-2012, 05:58   #5 (permalink)
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By the way


Alcatel Easy Tool module neither opens.


not open, modules that use COM ports.
 
Old 06-19-2012, 08:59   #6 (permalink)
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it is highly impossible for it to work for all users and 1 not, don t you think so?

check what are you doing wrong, use NCK Dongle Manual for help.

BR
 
Old 06-19-2012, 12:53   #7 (permalink)
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I just hope your "support" responses like that are what disappoint.

BR


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Old 06-19-2012, 13:01   #8 (permalink)
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Quote:
Originally Posted by compicarlos View Post
I just hope your "support" responses like that are what disappoint.

BR


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all our support team tested with thoer dongles and all ok, so how i can really assist with such problem if we all test and all ok with any problem, install all on a fresh windows and test again it must work, if 1 exe start all must start, it is simple either all work or none.

BR
 
Old 06-19-2012, 13:48   #9 (permalink)
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Proper install under Win7 64 bit

Uninstall existing NCK dongle sw.
Use ccleaner (can be free downloaded) to remove unnecessary junk files.
Install: Driver_setup_English_smart_card.zip -> Driver_setup_english.exe
Install: NCK Dongle Drivers.rar -> NCK Dongle x64 drivers.exe
Install: NCKDongleSetup6.5.exe

Don't need to install anything else. Run under Administrator rights, it should work!!!

After all installed U must see this:


I myself use NCK Dongle under win7 64 bit and works properly!!!

regards: Mobileman
 
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Old 07-21-2012, 13:58   #10 (permalink)
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I ordered NCK dongle from ipmart, but not working.

All driver installed, but win7 not recognize intelligent card.
Device manager show list: SCR3310 smartcard reader and USB token holder only.
suppert.exe say Dongle not found....
I change smartcard reader (pkey CCID), same problem.
I tried 3 different computers, does not work.

How to solve this problem?
 
Old 07-21-2012, 14:31   #11 (permalink)
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Quote:
Originally Posted by kaller1 View Post
I ordered NCK dongle from ipmart, but not working.

All driver installed, but win7 not recognize intelligent card.
Device manager show list: SCR3310 smartcard reader and USB token holder only.
suppert.exe say Dongle not found....
I change smartcard reader (pkey CCID), same problem.
I tried 3 different computers, does not work.

How to solve this problem?
contact your reseller.


BR
 
Old 07-21-2012, 15:57   #12 (permalink)
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Quote:
Originally Posted by kaller1 View Post
I ordered NCK dongle from ipmart, but not working.

All driver installed, but win7 not recognize intelligent card.
Device manager show list: SCR3310 smartcard reader and USB token holder only.
suppert.exe say Dongle not found....
I change smartcard reader (pkey CCID), same problem.
I tried 3 different computers, does not work.

How to solve this problem?
same here with my win7 but work ok with xp. see picture:
Attached Images
File Type: jpg nck dongle bad driver.jpg (29.2 KB, 88 views)
 
Old 07-21-2012, 16:09   #13 (permalink)
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yes reseller problem, ipmart put card in bad reader, i put card in setool reader which is old mxkey tool reader and win7 works fine with it.
 
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Old 07-21-2012, 16:29   #14 (permalink)
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Quote:
Originally Posted by mrfixit View Post
yes reseller problem, ipmart put card in bad reader, i put card in setool reader which is old mxkey tool reader and win7 works fine with it.
PKEY CCID reader compatible for NCK smartcard?
 
Old 07-21-2012, 16:40   #15 (permalink)
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u tried and dont work ? ===> u know now answer, = no good, try diff reader
 
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