v14.0 failing to start [ANSWERED] - GSM-Forum

mobileZONE · 12-16-2013, 13:17

Afternoon All

Click on either SHELL or NCK Dongle shortcut and it fails to start, Splash screen starts program blinks then nothing

and help would be appreciated

NCKCDMA · 12-16-2013, 14:14

Just bcoz smart card is either not connected or not installed.

Check Device Manager if you have installed Dongle Drivers properly.

Br,
NCK Team

mobileZONE · 12-16-2013, 14:25

that was my fear (i've moved my pc) so i'm assuming the dongle has got damaged in the process

kaller1 · 12-16-2013, 14:30

Quote:

Originally Posted by mobileZONE

that was my fear (i've moved my pc) so i'm assuming the dongle has got damaged in the process

Plug in dongle and check in device manager, smartcard and smartcard reader present or not.

mobileZONE · 12-16-2013, 14:40

Where would i find my serial number for my dongle, i think im using the wrong 1 (would it be in my previous logs folder)

Ooooo my head it hurting hehe

NCKCDMA · 12-16-2013, 17:11

Its very rare chance to find your Dongle Serial in log files.

Do as kaller1 says.

Check if you have installed drivers properly.

Also make sure that you have not played with Card, for example, you took it out and not insert back properly etc.

Too many possibilities, really we cant help you much without your proper feedback.

Br,
NCK Team

mobileZONE · 12-16-2013, 18:28

Sorry for being so vague i'm going to purchase another 1 and start again

(i'm not 100% sure ive using the correct Dongle)

I'm sure i threw away my NCK Dongle...

12-16-2013, 13:17	#1 (permalink)
mobileZONE Freak Poster Join Date: Mar 2005 Location: Salford Posts: 198 Member: 125401 Status: Offline Thanks Meter: 22	v14.0 failing to start [ANSWERED] Afternoon All Click on either SHELL or NCK Dongle shortcut and it fails to start, Splash screen starts program blinks then nothing and help would be appreciated

12-16-2013, 14:14	#2 (permalink)
NCKCDMA No Life Poster Join Date: Jan 2013 Location: NCK Team Posts: 1,347 Member: 1873869 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,333	Just bcoz smart card is either not connected or not installed. Check Device Manager if you have installed Dongle Drivers properly. Br, NCK Team

12-16-2013, 14:25	#3 (permalink)
mobileZONE Freak Poster Join Date: Mar 2005 Location: Salford Posts: 198 Member: 125401 Status: Offline Thanks Meter: 22	that was my fear (i've moved my pc) so i'm assuming the dongle has got damaged in the process

12-16-2013, 14:40	#5 (permalink)
mobileZONE Freak Poster Join Date: Mar 2005 Location: Salford Posts: 198 Member: 125401 Status: Offline Thanks Meter: 22	Where would i find my serial number for my dongle, i think im using the wrong 1 (would it be in my previous logs folder) Ooooo my head it hurting hehe

12-16-2013, 17:11	#6 (permalink)
NCKCDMA No Life Poster Join Date: Jan 2013 Location: NCK Team Posts: 1,347 Member: 1873869 Status: Offline Sonork: 100.1602669 Thanks Meter: 1,333	Its very rare chance to find your Dongle Serial in log files. Do as kaller1 says. Check if you have installed drivers properly. Also make sure that you have not played with Card, for example, you took it out and not insert back properly etc. Too many possibilities, really we cant help you much without your proper feedback. Br, NCK Team

12-16-2013, 18:28	#7 (permalink)
mobileZONE Freak Poster Join Date: Mar 2005 Location: Salford Posts: 198 Member: 125401 Status: Offline Thanks Meter: 22	Sorry for being so vague i'm going to purchase another 1 and start again (i'm not 100% sure ive using the correct Dongle) I'm sure i threw away my NCK Dongle...