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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > BST / BSTPro Dongle


BST / BSTPro Dongle BestSmartTools Official Support Section

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Old 09-06-2014, 07:02   #1 (permalink)
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htc x920D gmail reset failed [ANSWERED]


hi all, HTC X920D can't reset gmail account without lose data

Scanning devices ... 1 found
dev[1] FA32TPN01972
Mode: offline
Your device is offline, try follow steps to solve this problem:
1. diable and re-enable your device USB debug
2. reboot your device
3. restart adb service
4. change a usb cable or usb port.
5. After 4.2 JB Android system need authrorize from device to allow ADB connection,check your device screen please.


FASTBOOT info

Scanning devices ... 1 found
dev[1] FA32TPN01972
Mode: fastboot
Hardware: deluxe_ub1
Manufactory: HTC
MID: PL9911000

Device Info
Security status: S-ON
Model Id: PL9911000
Custom Id: HTC__044 (HTC-Asia-SEA-WWE)
Serial number: FA32TPN01972
Product: deluxe_ub1
IMEI: 35502705xxxxxx
Platform: HBOOT-8064
Bootloader ver: 1.55.0000
Baseband ver: 3A.32.306.04
Cpld verersion: None
Microp version: None
Main version: 3.15.707.4
Battery Status: good
Battery Volt: 4266mV
PartitionLayout: Generic
Commitno bl: dirty-35824024
Hbootpreupdate: 11
Get device information done , time used 0.16s
Time used : 0.2 s
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Old 09-10-2014, 10:23   #2 (permalink)
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Quote:
Originally Posted by Elshad Ngage View Post
hi all, HTC X920D can't reset gmail account without lose data

Scanning devices ... 1 found
dev[1] FA32TPN01972
Mode: offline
Your device is offline, try follow steps to solve this problem:
1. diable and re-enable your device USB debug
2. reboot your device
3. restart adb service
4. change a usb cable or usb port.
5. After 4.2 JB Android system need authrorize from device to allow ADB connection,check your device screen please.


FASTBOOT info

Scanning devices ... 1 found
dev[1] FA32TPN01972
Mode: fastboot
Hardware: deluxe_ub1
Manufactory: HTC
MID: PL9911000

Device Info
Security status: S-ON
Model Id: PL9911000
Custom Id: HTC__044 (HTC-Asia-SEA-WWE)
Serial number: FA32TPN01972
Product: deluxe_ub1
IMEI: 35502705xxxxxx
Platform: HBOOT-8064
Bootloader ver: 1.55.0000
Baseband ver: 3A.32.306.04
Cpld verersion: None
Microp version: None
Main version: 3.15.707.4
Battery Status: good
Battery Volt: 4266mV
PartitionLayout: Generic
Commitno bl: dirty-35824024
Hbootpreupdate: 11
Get device information done , time used 0.16s
Time used : 0.2 s
Hi, Elshad Ngage

Need adb auth for android 4.3 and latest system, if you phone is s-off or bootloader unlocked, you can remove google lock via recovery mode.

Tips: need flashing cwm or twrp recovery for remove lock via recovery mode.

Best Regards
GsmBest Team
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