URGENT HELP!! USBkey stops working! [ANSWERED] - GSM-Forum

MaClaud1 · 01-18-2015, 13:59

Hello,
my usbkey stops working unexpectedly. I unplug it from USB and when I plug it back it doesn't work - red LED doesn't shine. The consequence is that I canNOT run BestSmartTools.
Dongle doesnt work in other PCs too.

Is there some chance to repair it easily?

Thank you for your all advices! It is very sad for me because I have been working with this dongle for 6 months only....

allumts · 01-18-2015, 16:05

Quote:

Originally Posted by MaClaud1

Hello,
my usbkey stops working unexpectedly. I unplug it from USB and when I plug it back it doesn't work - red LED doesn't shine. The consequence is that I canNOT run BestSmartTools.
Dongle doesnt work in other PCs too.

Is there some chance to repair it easily?

Thank you for your all advices! It is very sad for me because I have been working with this dongle for 6 months only....

I think you have leave connected this in you pc and any Short has damaged this, at this point open this and try to put the Card, (if have one inside), in other reader then try to working with other reader, easy...if you have damaged also the Card....you must need of to buy other

BR
allumts

MaClaud1 · 01-18-2015, 16:36

I don't have any card inside the dongle. I'm sure that I didn't anything bad with the dongle and it stops working surprisingly. I was satisfied with this tool, but what to do now... I don't know

..::CHAIN::.. · 01-18-2015, 16:39

Hello,

@ allumts,

What your mean put again ''card'' ??? which card he insert again & if card broken then where he can purchase another card...???

Did u find any card inside BST Dongle???? So pls Don't Misguide If U Don't Know Much About BST ...

Regards,
--------------
GsmBest Team

MaClaud1 · 01-18-2015, 17:24

Quote:

Originally Posted by ..::CHAIN::..

Hello,

@ allumts,

What your mean put again ''card'' ??? which card he insert again & if card broken then where he can purchase another card...???

Did u find any card inside BST Dongle???? So pls Don't Misguide If U Don't Know Much About BST ...

Regards,
--------------
GsmBest Team

yes its true, but what is your help? I hope that BST dongle is not tool for 6 months use only...

..::CHAIN::.. · 01-18-2015, 19:38

Hello,

In This Condition Better To Contact Your Nearest Resller!!

'' If Dongle Not Respond Anything'' Or Contact Me In Working Hour. Good Luck....

Regards,
-------------
GsmBest Team

..::CHAIN::.. · 01-18-2015, 19:38

Hello,

In This Condition Better To Contact Your Nearest Resller!!

'' If Dongle Not Respond Anything'' Or Contact Me In Working Hour ( I Wanna Check Remotly). Good Luck....

Regards,
-------------
GsmBest Team

MaClaud1 · 01-19-2015, 16:05

So I contacted my reseller and the product is under warranty for 6 months only (I have had it for 7 months) so I can throw out the BST tool from window. really great product which has been working for 7 months only.

Do you have some tip how to recover it? I would like to use it but I don't want to pay full money for it because I didn't do anything wrong with it and it stopped working...

MaClaud1 · 01-21-2015, 20:50

Hi support again,
does exist some way how to repair broken usb key? Or is it the end of my tool which I paid honestly?

I hope that BST support works, I don't have a good experience with it, so I hope that you will change my experience...

Thank you for your help

**EmeGSM-Wei** · 01-22-2015, 03:24

Quote:

Originally Posted by MaClaud1

Hi support again,
does exist some way how to repair broken usb key? Or is it the end of my tool which I paid honestly?

I hope that BST support works, I don't have a good experience with it, so I hope that you will change my experience...

Thank you for your help

Hi, MaClaud1

Contact me with my SKYPE ([email protected]) please, i will try enforcement firmware updates.

Best Regards
GsmBest Team

caos ad · 01-23-2015, 06:13

same problem with me...after upgrade v3.20.01 usb key stop working and dongle red blink...plz help me bst team

MaClaud1 · 02-13-2015, 10:13

Hello all,
problems solved - I have changed 8m crystal, shorted two pins as in photo, connected to pc, disconnected shorted pins and run fw update. It works and I'm happy again.

Thank you GsmBest-Wei!! Great support, communicative guy who helped me a lot.
On the other hand there is gsmserver.com support who didn't help me and their advice was to buy new dongle. really "great" support!!

f0ou4d · 04-06-2015, 14:54

Quote:

Originally Posted by MaClaud1

Hello all,
problems solved - I have changed 8m crystal, shorted two pins as in photo, connected to pc, disconnected shorted pins and run fw update. It works and I'm happy again.

Thank you GsmBest-Wei!! Great support, communicative guy who helped me a lot.
On the other hand there is gsmserver. com support who didn't help me and their advice was to buy new dongle. really "great" support!!

can you please share the photo ! I need it

01-18-2015, 13:59	#1 (permalink)
MaClaud1 Registered User Join Date: Apr 2007 Posts: 112 Member: 484250 Status: Offline Thanks Meter: 21	URGENT HELP!! USBkey stops working! [ANSWERED] Hello, my usbkey stops working unexpectedly. I unplug it from USB and when I plug it back it doesn't work - red LED doesn't shine. The consequence is that I canNOT run BestSmartTools. Dongle doesnt work in other PCs too. Is there some chance to repair it easily? Thank you for your all advices! It is very sad for me because I have been working with this dongle for 6 months only....

01-18-2015, 19:38	#7 (permalink)
..::CHAIN::.. No Life Poster Join Date: Apr 2012 Location: -->Certs+ Sboot Posts: 2,140 Member: 1753928 Status: Offline Sonork: 100.1615906 Thanks Meter: 2,318	Hello, In This Condition Better To Contact Your Nearest Resller!! '' If Dongle Not Respond Anything'' Or Contact Me In Working Hour ( I Wanna Check Remotly). Good Luck.... Regards, ------------- GsmBest Team Last edited by ..::CHAIN::..; 01-18-2015 at 19:40. Reason: Text Added!

01-18-2015, 16:36	#3 (permalink)
MaClaud1 Registered User Join Date: Apr 2007 Posts: 112 Member: 484250 Status: Offline Thanks Meter: 21	I don't have any card inside the dongle. I'm sure that I didn't anything bad with the dongle and it stops working surprisingly. I was satisfied with this tool, but what to do now... I don't know

01-18-2015, 16:39	#4 (permalink)
..::CHAIN::.. No Life Poster Join Date: Apr 2012 Location: -->Certs+ Sboot Posts: 2,140 Member: 1753928 Status: Offline Sonork: 100.1615906 Thanks Meter: 2,318	Hello, @ allumts, What your mean put again ''card'' ??? which card he insert again & if card broken then where he can purchase another card...??? Did u find any card inside BST Dongle???? So pls Don't Misguide If U Don't Know Much About BST ... Regards, -------------- GsmBest Team

01-18-2015, 19:38	#6 (permalink)
..::CHAIN::.. No Life Poster Join Date: Apr 2012 Location: -->Certs+ Sboot Posts: 2,140 Member: 1753928 Status: Offline Sonork: 100.1615906 Thanks Meter: 2,318	Hello, In This Condition Better To Contact Your Nearest Resller!! '' If Dongle Not Respond Anything'' Or Contact Me In Working Hour. Good Luck.... Regards, ------------- GsmBest Team

01-19-2015, 16:05	#8 (permalink)
MaClaud1 Registered User Join Date: Apr 2007 Posts: 112 Member: 484250 Status: Offline Thanks Meter: 21	So I contacted my reseller and the product is under warranty for 6 months only (I have had it for 7 months) so I can throw out the BST tool from window. really great product which has been working for 7 months only. Do you have some tip how to recover it? I would like to use it but I don't want to pay full money for it because I didn't do anything wrong with it and it stopped working...

01-21-2015, 20:50	#9 (permalink)
MaClaud1 Registered User Join Date: Apr 2007 Posts: 112 Member: 484250 Status: Offline Thanks Meter: 21	Hi support again, does exist some way how to repair broken usb key? Or is it the end of my tool which I paid honestly? I hope that BST support works, I don't have a good experience with it, so I hope that you will change my experience... Thank you for your help

01-23-2015, 06:13	#11 (permalink)
caos ad Junior Member Join Date: Jul 2014 Posts: 26 Member: 2228227 Status: Offline Thanks Meter: 5	same problem with me...after upgrade v3.20.01 usb key stop working and dongle red blink...plz help me bst team

02-13-2015, 10:13	#12 (permalink)
MaClaud1 Registered User Join Date: Apr 2007 Posts: 112 Member: 484250 Status: Offline Thanks Meter: 21	Hello all, problems solved - I have changed 8m crystal, shorted two pins as in photo, connected to pc, disconnected shorted pins and run fw update. It works and I'm happy again. Thank you GsmBest-Wei!! Great support, communicative guy who helped me a lot. On the other hand there is gsmserver.com support who didn't help me and their advice was to buy new dongle. really "great" support!!