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07-30-2014, 09:25 | #1 (permalink) |
Junior Member Join Date: Dec 2013
Posts: 29
Member: 2093949 Status: Offline Thanks Meter: 4 | USA Unlock Code - At&t Usa Status Ordered At: 2014-07-24 10:48:00Replied At: 2014-07-24 15:30:37 what is the Status of this order please? |
07-31-2014, 07:34 | #3 (permalink) |
Insane Poster Join Date: Jul 2014 Location: www Age: 44
Posts: 93
Member: 2231933 Status: Offline Thanks Meter: 15 | Same here: Ordered At: 2014-07-24 13:13:16 Replied At: 2014-07-24 15:30:37 Others from same batch of IMEIs are unlocked. Contacted them on skype yesterday but they are ignoring me, very bad customer service. |
07-31-2014, 08:59 | #5 (permalink) |
Insane Poster Join Date: Jul 2014 Location: www Age: 44
Posts: 93
Member: 2231933 Status: Offline Thanks Meter: 15 | Sorry mate, but I've sending MSGs trough skype since 28.07. about API documentation(someone promised to send me them few days ago) and about this particular order(my customer is kinda upset now), no one replied still... My username is dohc USA Unlock Code - At&t Usa - IPhone 5/4s/4/3gs/3g Clean Imei Only (Fast) IMEI: 013197008239195 |
08-01-2014, 07:31 | #9 (permalink) |
Insane Poster Join Date: Jul 2014 Location: www Age: 44
Posts: 93
Member: 2231933 Status: Offline Thanks Meter: 15 | Again 5th days is passing by and 3 orders are still processing: USA Unlock Code - At&t Usa - IPhone 5/4s/4/3gs/3g Clean Imei Only (Fast) 013424008642362 In Process - Ordered At: 2014-07-28 12:05:31 Replied At: 2014-07-29 01:28:15 USA Unlock Code - At&t Usa - IPhone 5/4s/4/3gs/3g Clean Imei Only (Fast) 012537003444855 In Process - Ordered At: 2014-07-28 12:03:43 Replied At: 2014-07-29 01:28:15 USA Unlock Code - At&t Usa - IPhone 5/4s/4/3gs/3g Clean Imei Only (Fast) 013329005019235 In Process - Ordered At: 2014-07-28 12:02:26 Replied At: 2014-07-29 01:28:15 |
08-01-2014, 09:48 | #11 (permalink) | |
Product Manager Join Date: Oct 2012 Location: hk
Posts: 6,200
Member: 1824819 Status: Offline Thanks Meter: 566 | Quote:
Service works ONLY on working days. Weekends and holidays are not included. | |
08-01-2014, 09:48 | #12 (permalink) | |
Product Manager Join Date: Oct 2012 Location: hk
Posts: 6,200
Member: 1824819 Status: Offline Thanks Meter: 566 | Quote:
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08-01-2014, 10:30 | #15 (permalink) |
Insane Poster Join Date: Jul 2014 Location: www Age: 44
Posts: 93
Member: 2231933 Status: Offline Thanks Meter: 15 | So you are counting days from the time you start processing it, basically you can start processing 2 or even 10 days after submission of IMEI so in total it will be 7 or 15 days for example, this is just not right. My customers submitted their IMEIs on 28th, so was I to your service and they expect to be done up to 5 working days as advertised. So they are messaging me asking what is wrong and then I need to deal with angry customers handling refunds, losing time and money, hope you understand... You should specify your service time frame more accurately and mention that you start counting days not when we submit order/IMEI but when you start processing, this is huge difference because you can start processing when ever you want basically. I tried and testing your service to see if I will go with you on big scale, sorry but so far I'm not impressed, but will wait till next Monday and conclude if will I continue to use your service going big scale with few of my stores/websites. Regards |
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