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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool


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Old 08-23-2019, 18:48   #1 (permalink)
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A102U Relock but no network emergency only in the phone




Chimera Mobile Phone Utility version: 22.12.0817 @ 2019-08-23
Printing phone history

Get Info
23-Aug-19
17:39:08

Carrier relock started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-A102U
Sales Code: TMB
Country Code: USA
Timezone: Europe/Monaco
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Sat Jun 8 07:55:22 KST 2019
PDA Version: A102USQU1ASF5 [june 2019, rev5]
Phone Version: A102USQU1ASF5 [june 2019, rev5]
CSC Version: A102UOYN1ASF5 [june 2019, rev5]
Product Code: TMB
HIDSw Version: A102USQU1ASF5/A102UOYN1ASF5/A102USQU1ASF5/A102USQU1ASF5
Board Platform: EXYNOS5
Modem Platform: SHANNON327
Serial Number: RF8M63FJHSV
Imei: 356273100589111
Unique Number: CBJ00FE68CC2556
Connections: AT,MTP
Battery Status: 3.87V (43%)
Network Type: GSM
SIM Status: NETWORK_LOCKED
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Carrier relock...
The operation is in progress. Be patient! Do NOT disconnect the phone!
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Carrier relocked.
Successfully finished.
Finished at local time: [08.23.19 19:41:44]
WorkID: 70721746


What to do else ?
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Old 08-23-2019, 18:52   #2 (permalink)
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And still the notification Your phone isn't allowed to use this SIM card. TO use this simcard unlock your phone in Settings
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Old 08-23-2019, 19:58   #3 (permalink)
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You must select correct mcc/mnc on relock list, which correspond to the sim cards you are trying to use. It is not a global unlock for all sim cards. There are applications you can find on Play Store which read the mcc/mnc of the sim card.
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Old 08-24-2019, 01:16   #4 (permalink)
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Talking

Quote:
Originally Posted by chavonbravo View Post
You must select correct mcc/mnc on relock list, which correspond to the sim cards you are trying to use. It is not a global unlock for all sim cards. There are applications you can find on Play Store which read the mcc/mnc of the sim card.

Wait..are you THE chavonbravo?? wow bro small world

do you still develop solutions?
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Old 08-24-2019, 10:20   #5 (permalink)
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Found that they have listed our countries MCC with not correct settings, that's why maybe the problem
Our country MCC MNC is 212 01 while they have listed as 221 01 which is wrong
Hope that they fix it and refund me credits to relock again


#70721746 Aug 23, 2019 Samsung Samsung Galaxy A10e Carrier Relock Finished
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Old 08-24-2019, 10:20   #6 (permalink)
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Found that they have listed our countries MCC with not correct settings, that's why maybe the problem
Our country MCC MNC is 212 01 while they have listed as 221 01 which is wrong
Hope that they fix it and refund me credits to relock again


#70721746 Aug 23, 2019 Samsung Samsung Galaxy A10e Carrier Relock Finished
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Old 08-24-2019, 10:21   #7 (permalink)
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#70721746 Aug 23, 2019 Samsung Samsung Galaxy A10e Carrier Relock Finished

Found that they have listed our countries MCC MNC incorrectly because we are using 212 01 while they have at software 221 01 hope for a refund and fixing of the problem so that I can relock again
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Old 08-24-2019, 10:28   #8 (permalink)
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#70721746 Aug 23, 2019 Samsung Samsung Galaxy A10e Carrier Relock Finished

Found that they have listed our countries MCC MNC incorrectly because we are using 212 01 while they have at software 221 01 hope for a refund and fixing of the problem so that I can relock again
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Old 08-24-2019, 16:15   #9 (permalink)
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Hi, just update device... try again procedure and post results

Best Regards
Shensohau
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Old 08-26-2019, 10:23   #10 (permalink)
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It was so fast, after chatting with support they make the modifications (software update) and now I relock again with proper settings, and the phone working specially

Fantastic team
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Old 08-26-2019, 10:30   #11 (permalink)
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Also please fix the carrier number 2 named IPKO which is having exact MCC MNC 221 02
so that me, and other Chimera users from our country not face the same problem in the future

thanks
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