beta blackberry - GSM-Forum

babaj1de · 07-26-2018, 14:35

when im on beta my dell core i7 7th gen wouldnt work on blackberries, on my windows 7 it works. when i use the stable version it works on both PCs

**Chimera Tool** · 07-26-2018, 15:17

Hi,

thank you for your feedback. Could you write us some more information/details about the problem?
You have a problem with the processes or chimera can not detect the device?

Best regards
Nicole

Quote:

Originally Posted by babaj1de

when im on beta my dell core i7 7th gen wouldnt work on blackberries, on my windows 7 it works. when i use the stable version it works on both PCs

babaj1de · 07-26-2018, 15:43

chimera cant detech the device

lyes_albert · 07-26-2018, 16:03

Quote:

Originally Posted by babaj1de

chimera cant detech the device

I had the same exact issue lately with the beta GUI when servicing blackberries, what I did was manaually uninstalled the drivers from device manager while the B.B. phone is hooked up, then opened chimera and manually uninstalled the drivers, os 7 and 10. Subsequently, I reinstalled the drivers, everything went fine

Good luck

**Chimera Tool** · 07-26-2018, 16:10

thank you for the descriptions. Now my colleague working on the fix.
We will add the bugfix as soon as possible.

Best regards
Nicole

papsnew · 09-19-2018, 13:54

This problem is still persisting..i cant resolve from the above procedure

**Chimera Tool** · 09-19-2018, 16:08

Hi,

can I ask the exact model name and number of the problematic device?

Best regards
Nicole

Quote:

Originally Posted by papsnew

This problem is still persisting..i cant resolve from the above procedure

papsnew · 09-19-2018, 16:13

I have z10,classic and Z3 with me.they are detected well up to servicing menu of the software but cant proceed from there.

Quote:

Originally Posted by Chimera Tool

Hi,

can I ask the exact model name and number of the problematic device?

Best regards
Nicole

**Chimera Tool** · 09-20-2018, 11:59

Hi,

we can not detect the devices or your can not start the process on them?

Best regards
Nicole

Quote:

Originally Posted by papsnew

I have z10,classic and Z3 with me.they are detected well up to servicing menu of the software but cant proceed from there.

papsnew · 09-20-2018, 12:51

Well.the phone is detected up to the level of choosing the servicing option...if it flash, i can not proceed to where i can choose the (phone version flash file) to use. its stuck there for ever ....so annoying..will be so glad if you sorted it out... my customers have been very patient

Quote:

Originally Posted by Chimera Tool

Hi,

we can not detect the devices or your can not start the process on them?

Best regards
Nicole

**Chimera Tool** · 09-20-2018, 12:56

Hi,

can we check your case via teamviewer please?
When it is possible please send us your temaviewer id and password in private message.

Best regards
Nicole

Quote:

Originally Posted by papsnew

Well.the phone is detected up to the level of choosing the servicing option...if it flash, i can not proceed to where i can choose the (phone version flash file) to use. its stuck there for ever ....so annoying..will be so glad if you sorted it out... my customers have been very patient

papsnew · 10-03-2018, 08:29

This problem has come up after current "new versions of chimera" it seems from b'berry,samsung, huawei.htc....etc you must install drivers after every new connection( waitingn for drivers to be installed) and they take for ever to installl.....its a DRIVER bug on software side that need to be resolved...

07-26-2018, 14:35	#1 (permalink)
babaj1de Freak Poster Join Date: Jul 2013 Posts: 409 Member: 1990913 Status: Offline Thanks Meter: 21	beta blackberry when im on beta my dell core i7 7th gen wouldnt work on blackberries, on my windows 7 it works. when i use the stable version it works on both PCs

07-26-2018, 15:43	#3 (permalink)
babaj1de Freak Poster Join Date: Jul 2013 Posts: 409 Member: 1990913 Status: Offline Thanks Meter: 21	chimera cant detech the device

07-26-2018, 16:10	#5 (permalink)
Chimera Tool Product Manager Join Date: Jul 2012 Location: EU Posts: 24,783 Member: 1787203 Status: Online Thanks Meter: 23,752	thank you for the descriptions. Now my colleague working on the fix. We will add the bugfix as soon as possible. Best regards Nicole

09-19-2018, 13:54	#6 (permalink)
papsnew Freak Poster Join Date: Nov 2006 Location: Nairobi,Kenya Posts: 465 Member: 390521 Status: Offline Thanks Meter: 57	This problem is still persisting..i cant resolve from the above procedure

10-03-2018, 08:29	#12 (permalink)
papsnew Freak Poster Join Date: Nov 2006 Location: Nairobi,Kenya Posts: 465 Member: 390521 Status: Offline Thanks Meter: 57	This problem has come up after current "new versions of chimera" it seems from b'berry,samsung, huawei.htc....etc you must install drivers after every new connection( waitingn for drivers to be installed) and they take for ever to installl.....its a DRIVER bug on software side that need to be resolved...