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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 09-24-2018, 07:14   #1 (permalink)
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Join Date: Aug 2006
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how fix this n910f unlocking fail


here log


Code:
Chimera Mobile Phone Utility version: 18.77.1431 @ 2018-09-24
Printing phone history

Unlock
24-Sep-18
6:08:02
AM

Unlock
23-Sep-18
7:04:49
AM

SW Change
23-Sep-18
7:03:05
AM

SW Change
22-Sep-18
9:27:54
AM

Info
22-Sep-18
9:26:10
AM

Unlock phone started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-N910F
Sales Code: CHN
Country Code: USA
Timezone: America/New_York
Android Version: 5.1.1 [LMY47X] [SDK 22]
Build Date: Thu Jul 16 20:00:24 KST 2015
PDA Version: N910FVPU4COG5 [july 2015, rev5]
Phone Version: N910PVPU4COG5 [july 2015, rev5]
CSC Version: N910FSPT4COG5 [july 2015, rev5]
Board Platform: APQ8084
Modem Platform: MDM9625M
Imei: 990004764554378
Battery Status: 3.68V (20%)
Network Type: CDMA
SIM Status: CARD_IO_ERROR
Knox Version: v30
Warranty Bit: 1
Data Encryption State: unencrypted
Checking root state...
Not rooted.
There is no backup, because there is no root access.
Unlocking...
Trying to enable diag device.
Trying to enable diagnostic mode. Be patient! Do NOT disconnect the phone!
The phone will reboot.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Failed.
Appropriate serial port is not available.
1. On the dial window, enter *#0808# or *#9090# or *#7284# 2. Select DM+MODEM+ADB 3. Click the Ok on phone display 4. Wait a few seconds until the diag port is initialized. 5. Click Ok button
Trying on SAMSUNG Mobile USB Serial Port (COM57)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM55)
Password rejected.
Trying on SAMSUNG Mobile USB Serial Port (COM57)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM55)
Password rejected.
Trying on SAMSUNG Mobile USB Serial Port (COM57)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM55)
Password rejected.
Unable to unlock.
Finished at local time: [09.24.18 08:11:57]
WorkID: 44637771
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Old 09-24-2018, 12:30   #2 (permalink)
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Hi, it is your device converted from these models? Versions: N910M (Vodafone), N910V (Verizon), N910A (AT&T), N910T (T-Mobile), N910P (Sprint), N910R4 (US Cellular)

those models are CDMA devices... N910F it is only GSM...
Please reflash full lastest firmware version and try again...

Best Regards
Shensohau
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