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Old 10-16-2017, 19:51   #1 (permalink)
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HTC One M8


HI
I received this HTC One M8 customer forgot password. I have tried Vol+ and pwr and alsoVol- and pwr neither takes me to the reset option.
Vol- and pwer takes me to
Htc DownoaD MODE
***LOCKED***
htc_himauhl PVT S-ON
and options
system info
show barcode
reboot to bootoader
reboot to downoad mode
reboot
power down

can i reset this phone? if so how do I connect to it?
Thank you for al or any help
Steve
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Old 10-17-2017, 12:16   #2 (permalink)
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Hi, connect it into bootloader mode.... and check available options.... if not recovery options available need reflash device....

Best Regards
Shensohau
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Old 10-17-2017, 12:18   #3 (permalink)
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reboot to download mode and than again in reboot to recovery it will be showing factory reset than i belive
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Old 10-17-2017, 15:02   #4 (permalink)
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Dear Sir,

when I see it is an M9 model.
When you want to use FRP lock remove on the device, please switch to download mode the device.

When you want to factory reset the device: Select reboot to bootloader, then select recovery, then give it a couple seconds, then press the power button and tap the volume up button and release both.

Best regards
Nicole

Quote:
Originally Posted by Stevefilby View Post
HI
I received this HTC One M8 customer forgot password. I have tried Vol+ and pwr and alsoVol- and pwr neither takes me to the reset option.
Vol- and pwer takes me to
Htc DownoaD MODE
***LOCKED***
htc_himauhl PVT S-ON
and options
system info
show barcode
reboot to bootoader
reboot to downoad mode
reboot
power down

can i reset this phone? if so how do I connect to it?
Thank you for al or any help
Steve
  Reply With Quote
Old 10-17-2017, 20:35   #5 (permalink)
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Thank You
Finally managed reset. Battery now gone flat, phone on charge. Now I need FRP. Having problems connecting in downoad mode. is the proceedure written somewhere pease ?
Again many thanks
Steve
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Old 10-18-2017, 12:23   #6 (permalink)
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Dear Sir,

here is a tutorial video, how to switch into download mode: https://www.youtube.com/watch?v=NImRX8scDSI

Best regards
Nicole

Quote:
Originally Posted by Stevefilby View Post
Thank You
Finally managed reset. Battery now gone flat, phone on charge. Now I need FRP. Having problems connecting in downoad mode. is the proceedure written somewhere pease ?
Again many thanks
Steve
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Old 10-19-2017, 12:52   #7 (permalink)
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Sorry to trouble you again!
I have rest the the M9. now I need FRP.
I can get the phone to downoad mode but when I enter the phine to downoad mode the drivers seem wrong. I have tried reinstal drivers in Chimera (twice). I have restarted my pc (wind 10) still the device driver shows the phone as
" HTC One M9" under "other devices"
obviously Chimera is not finding the phone
Thank you for your support
Steve
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Old 10-20-2017, 09:26   #8 (permalink)
Product Manager
 
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reply

Dear Sir,

can we check that case via teamviewer?
Please contact us in private message or on support chat when it is possible.

Best regards
Nicole


Quote:
Originally Posted by Stevefilby View Post
Sorry to trouble you again!
I have rest the the M9. now I need FRP.
I can get the phone to downoad mode but when I enter the phine to downoad mode the drivers seem wrong. I have tried reinstal drivers in Chimera (twice). I have restarted my pc (wind 10) still the device driver shows the phone as
" HTC One M9" under "other devices"
obviously Chimera is not finding the phone
Thank you for your support
Steve
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