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09-19-2014, 15:56 | #2 (permalink) |
Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,786
Member: 1787203 Status: Offline Thanks Meter: 23,752 | answer |
09-21-2014, 09:24 | #4 (permalink) |
Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,786
Member: 1787203 Status: Offline Thanks Meter: 23,752 | Hi, It is an unpleasant situation. We are able to refund you the credits in all cases if we are not able to resolve your problem, but if you also not let us resolve it, then what to do?? Please ask your customer to bring it back and I'm very sure we will be able to work out something. If not, then believe me we will give your credits back. |
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