samsung s5 (sc-04f) g900d- unlock failed help

[successnbd]

Chimera Mobile Phone Utility version: 16.15.1330 @ 2018-01-03

[Unlock phone started]

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SC-04F
Sales Code: DCM
Country Code: JP
Timezone: Africa/Lagos
Android Version: 6.0.1 [MMB29M]
Build Date: Tue Nov 29 11:34:45 KST 2016
PDA Version: SC04FOMS1XPK1 [november 2016, rev1]
Phone Version: SC04FOMS1XPK1 [november 2016, rev1]
CSC Version: SC04FDCM1XPK1 [november 2016, rev1]
Product Code: SM-G900DZKEDCM
HIDSw Version: SC04FOMS1XPK1/SC04FDCM1XPK1/SC04FOMS1XPK1/SC04FOMS1XPK1
Board Platform: MSM8974
Modem Platform: MSM8974PRO
Serial Number: R38G20H57RK
Imei: 351889068524249
Unique Number: C3204CB1ED2A912
Connections: AT,MTP
Battery Status: 4.26V (90%)
Network Type: GSM
SIM Status: NETWORK_LOCKED
Knox Version: v30
Warranty Bit: 0
Security Patch: 2016-08-01
Data Encryption State: unencrypted

Checking root state...
Not rooted.
There is no backup, because there is no root access.

Unlocking...
Trying on SAMSUNG Mobile USB Serial Port (COM12)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM12)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM12)
Protocol is not supported.
Port is reject the protocol. Are you sure that the right diagnostic port/mode is enabled?
Appropriate serial port is not available.
1. On dial window enter *#0808# or *#9090# or *#7284#
2. Select DM+MODEM+ADB
3. Tap OK on phone display
4. Wait a few seconds until the diag port is initialized.
5. Click OK button
Trying on SAMSUNG Mobile USB Serial Port (COM12)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM12)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM12)
Protocol is not supported.
Unable to unlock.
Finished at local time: [01.03.18 13:27:56]
WorkID: 31436505