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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 08-23-2018, 18:14   #1 (permalink)
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Unknown samsung


hi, everytime when i connect samsung i got ''unknown'' why?
deleted all drivers, kies, smart switch and installed drivers from chimera and same problem.
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Old 08-24-2018, 12:58   #2 (permalink)
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Dear User,


Exactly what kind of service do you want to perform on the device with the chimera tool?
Note: You can connect the Samsung devices in two ways:
1. In normal mode: enable the usb debugging on the device and then connect it with an usb cable to the computer
2. In download mode: put the phone into download mode and then connect it with an usb cable to the pc. Then you will see the "unknown Android" message, but that is normal, as in that model we are not able detect the device information's.



Best Regards
Chimera Team

Quote:
Originally Posted by Saito93 View Post
hi, everytime when i connect samsung i got ''unknown'' why?
deleted all drivers, kies, smart switch and installed drivers from chimera and same problem.
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