we're sorry service is not available help plz

[bettsy]

Hi BFMARKET,
Thank you for your reply, as you are always respectful, honest and helpful.
May I ask if the solution is never forthcoming?
Or if the solution takes months...
There comes a point where the timeframe of the unavailable service becomes unendurable.

An MSL work around without the database access may or may not be achieved.

May I ask at what point in time Chimera will accept if not achieved?

I apologise if my comments may come across as brash. We are all in this together, however Chimare do have our money in advance, and the factory unlock service has not been available for 3 weeks now. It would seem a solution would not be forthcoming within an early time frame.

As a customer I simply would like to know at what point we could obtain a our money back for credits.

[bettsy]

Originally Posted by ****************

Some People Still Unlocking Phones Using Some Client i Guess
They Are Unlocking Phones Without Changing IMEI Number Or Rooting The Phone

Still BF Team Unable to Find Any Solution

The People Who Are Unlocking They are Not Revealing Which Client is That ..
Anyway , its Very Hard To Find An Alternative Solution

My Best Wishes to Chimera Tool And Team BF

Code servers for the locked network perhaps?

[Chimera Tool]

Dear bettsy,

I can understand your words clearly. At first we thought this solution can be done within a few days, but now it is crystal clear that not so simple.
Within this week we can not expect any solution, but hopefully during the next week will be successful and the alternate solution will be fine.
Of course for the time all you've lost will be compensated somehow.
Now the top priority is to solve the biggest problem which is factory unlock.
Once it is done, we will figure out the compensation part.

Best Regards,
Chimera Team

Originally Posted by bettsy

Hi BFMARKET,
Thank you for your reply, as you are always respectful, honest and helpful.
May I ask if the solution is never forthcoming?
Or if the solution takes months...
There comes a point where the timeframe of the unavailable service becomes unendurable.

An MSL work around without the database access may or may not be achieved.

May I ask at what point in time Chimera will accept if not achieved?

I apologise if my comments may come across as brash. We are all in this together, however Chimare do have our money in advance, and the factory unlock service has not been available for 3 weeks now. It would seem a solution would not be forthcoming within an early time frame.

As a customer I simply would like to know at what point we could obtain a our money back for credits.

[tronuka37693769]

Originally Posted by tulipkhan

hi
when i unlock samsung galaxy s5 model G900t this model is supported by chimeratool i already unlocked some phones same model with chimeratool but since yesterday i have been trying to unlock s5 and note3 both locked to us tmobile network when i do unlock these phones i get the following message as showed in this picture kindly help me with this issue .
this err message
we're sorry service is not available at this time please check back later ?
why this problem occurs ?

problem solved? when the server will work?

[bettsy]

Hi,
It is now February.
Please refund my unused credits as per described and agreed below.
With thanks,
Bettsy



From: support
Sent: Saturday, January 17, 2015 12:22 AM
To: xxxxxx
Subject: Re: Fw: Refund

Dear Sir,

Actually if you buy credits, that is basically ChimeraTool credits, not Factory unlock credits.
If you purchased only to use Samsung Factory Unlock function, than let us offer that if we can not find an alternate solution till February, we will give all your credits back. Until that please hold on, we are working on an alternate solution which can replace Factory Unlock function.

Sincerely yours,

Chimera Tool
Support Team
On 2015.01.15. 6:15, xxxxx wrote:



From: xxxxxx
Sent: Thursday, January 15, 2015 4:09 PM
To: [email protected]
Subject: Refund

Dear Chimera,
Please be advised that I herby request a refund for 973 Chimera tool credits. These credits were purchased solely for the purpose of Samsung factory unlock, a service which is now unavailable and has been for the past few weeks.

Although your forum moderates have stated that the service will be available again soon, I’m sure you would agree the wait time period has reach a point where it is unreasonable to be considered a momentarily pause in the service.

My Chimera credentials are:
User name: xxxxxx
email: [email protected]

Please refund the payment and advise.



Kind regards,

Mxxxxxx Bxxxx| Proprietor

[Chimera Tool]

Dear bettsy,

Okay, as we agreed, we will refund your 973 credits.
I will let you know once it is done, so that you can check your account.

Best Regards,
Chimera Team

Originally Posted by bettsy

Hi,
It is now February.
Please refund my unused credits as per described and agreed below.
With thanks,
Bettsy



From: support
Sent: Saturday, January 17, 2015 12:22 AM
To: xxxxxx
Subject: Re: Fw: Refund

Dear Sir,

Actually if you buy credits, that is basically ChimeraTool credits, not Factory unlock credits.
If you purchased only to use Samsung Factory Unlock function, than let us offer that if we can not find an alternate solution till February, we will give all your credits back. Until that please hold on, we are working on an alternate solution which can replace Factory Unlock function.

Sincerely yours,

Chimera Tool
Support Team
On 2015.01.15. 6:15, xxxxx wrote:



From: xxxxxx
Sent: Thursday, January 15, 2015 4:09 PM
To: [email protected]
Subject: Refund

Dear Chimera,
Please be advised that I herby request a refund for 973 Chimera tool credits. These credits were purchased solely for the purpose of Samsung factory unlock, a service which is now unavailable and has been for the past few weeks.

Although your forum moderates have stated that the service will be available again soon, I’m sure you would agree the wait time period has reach a point where it is unreasonable to be considered a momentarily pause in the service.

My Chimera credentials are:
User name: xxxxxx
email: [email protected]

Please refund the payment and advise.



Kind regards,

Mxxxxxx Bxxxx| Proprietor

[simlock]

this is not good i have been turning people away any news of when it will be back on ? br

[Chimera Tool]

Dear simlock,

Hopefully 1-2 weeks and our solution will be released.
But please note that I can not guarantee 100% so there can be a small delay.
Or maybe we can release earlier. Please be patient.

Best Regards,
Chimera Team

Originally Posted by simlock

this is not good i have been turning people away any news of when it will be back on ? br