MOTOROLA E5 VERIZON XT1921-6 WRONG UNLOCK CODE NOT WORKING unlock fail

[jmmnene]

This is the unlock code the service gave me: 31324070 when I try to put the unlock code on it show up saying "Network unlock unsuccessfull"

Please update me if any new procedure. thank you in advance

Here the security log: https://mega.nz/#!5U1ySCQK or https://mega.nz/#!5U1ySCQK!6ZYkKveTa...LqD9lZw6OoaY3E

--------- 2019-08-11 18:31:18 ---------
Smart-Clip 2 1.33.05b1 Qcom: Direct unlock
Motorola QC Diag Port (COM298), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/7/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838096916600
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\USER 2\Documents\Smart-Clip 2\security backup\0169403951\351838096916600_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (4).skb"
Reading unlock codes...Done

[GSM_Support]

@ jmmnene,

According to the provided information, more likely that the phone you have has latest security patches installed.
At the moment, XT1921-6 with the latest security patch can not be unlocked.

Best Regards
GSMServer team