Motorola E5 XT1921-6 after unlock problem [solved] - GSM-Forum

mickeybrown026 · 12-12-2018, 14:25

unlock code reader done but now the phone has problem:
There's an internal problem your device, and it may be unstable until you factory data reset.

Smart-Clip 2 v.1.29.13 build 01
997245764 Smart-Clip 2 dongle 1.29, Initializing...OK
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Activated
--------- 2018-12-12 12:17:11 ---------
Smart-Clip 2 1.29.13b1 Qcom: Get unlock codes
Motorola QC Diag Port (COM20), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Jul 30 2018 04:30:23, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838091798730
Bluetooth address: 000000000000
Security area saved to "C:\Users\HONEST-LINK\Documents\Smart-Clip 2\security backup\0997245764\351838091798730_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb"
Reading unlock codes...Done

mcandre · 12-13-2018, 09:41

Did you already try to do what phone asks you to do?
Did you try to insert another sim card?

mickeybrown026 · 12-13-2018, 18:53

i have hard rest and factory reset still same issue.
i solve problem by flashing and entering unlock code

derrytea · 01-14-2019, 17:37

Quote:

Originally Posted by mickeybrown026

i have hard rest and factory reset still same issue.
i solve problem by flashing and entering unlock code

how do you do that? i mean how did you flash it? using what firmware version? because i'm having the same problem, read code was succesfully done. but it doesnt detected sim card.
So i flash it using fastboot and Software Upgrade Assistant but mine is stuck at loading and has "Motorola Modem Service has stopped x cloase app" and "There's an internal problem your device, and it may be unstable until you factory data reset." and cannot enter menu.

mickeybrown026 · 01-17-2019, 23:38

Quote:

Originally Posted by derrytea

how do you do that? i mean how did you flash it? using what firmware version? because i'm having the same problem, read code was succesfully done. but it doesnt detected sim card.
So i flash it using fastboot and Software Upgrade Assistant but mine is stuck at loading and has "Motorola Modem Service has stopped x cloase app" and "There's an internal problem your device, and it may be unstable until you factory data reset." and cannot enter menu.

I usr Software Upgrade Assistant
From verizon

JohnnyOmm · 02-06-2019, 22:57

does it take you guys 12 minutes to unlock this with smartclip? it takes me 12 minutes but my friend can do it in 3 minutes. how is that possible. xt1921-6 e5 play verizon

mcandre · 02-07-2019, 09:10

JohnnyOmm, what PC do you use?

JohnnyOmm55 · 02-19-2019, 22:54

i use a brand new asus and a hp envy. its faster if i leave the verizon sim inside. but still takes 10 minutes+

12-12-2018, 14:25	#1 (permalink)
mickeybrown026 No Life Poster Join Date: Dec 2016 Location: . Posts: 869 Member: 2659717 Status: Offline Thanks Meter: 487	Motorola E5 XT1921-6 after unlock problem [solved] unlock code reader done but now the phone has problem: There's an internal problem your device, and it may be unstable until you factory data reset. Smart-Clip 2 v.1.29.13 build 01 997245764 Smart-Clip 2 dongle 1.29, Initializing...OK Pack 2: Activated Pack 3: Activated Pack 4: Activated Pack 5: Activated --------- 2018-12-12 12:17:11 --------- Smart-Clip 2 1.29.13b1 Qcom: Get unlock codes Motorola QC Diag Port (COM20), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00 Phone model: Moto E5 (Verizon) Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1 Date: Jul 30 2018 04:30:23, Jul 27 2018 05:00:00, 8937.gen Software IMEI: 351838091798730 Bluetooth address: 000000000000 Security area saved to "C:\Users\HONEST-LINK\Documents\Smart-Clip 2\security backup\0997245764\351838091798730_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb" Reading unlock codes...Done Last edited by Gsmserver; 12-14-2018 at 10:03.

12-13-2018, 09:41	#2 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	Did you already try to do what phone asks you to do? Did you try to insert another sim card?

12-13-2018, 18:53	#3 (permalink)
mickeybrown026 No Life Poster Join Date: Dec 2016 Location: . Posts: 869 Member: 2659717 Status: Offline Thanks Meter: 487	i have hard rest and factory reset still same issue. i solve problem by flashing and entering unlock code

02-06-2019, 22:57	#6 (permalink)
JohnnyOmm Junior Member Join Date: Nov 2016 Posts: 21 Member: 2649564 Status: Offline Thanks Meter: 2	does it take you guys 12 minutes to unlock this with smartclip? it takes me 12 minutes but my friend can do it in 3 minutes. how is that possible. xt1921-6 e5 play verizon

02-07-2019, 09:10	#7 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	JohnnyOmm, what PC do you use?

02-19-2019, 22:54	#8 (permalink)
JohnnyOmm55 Insane Poster Join Date: Sep 2012 Posts: 63 Member: 1813606 Status: Offline Sonork: your sonork id Thanks Meter: 8	i use a brand new asus and a hp envy. its faster if i leave the verizon sim inside. but still takes 10 minutes+