GSM-Forum - Unsuccessful Unlock - Credits Taken Twice

Hi support team,
We have "attempted" to unlock a Samsung S7 (SM-G930W8) with OSS Client 8.2 TWICE with account: hqyzmsk11[at]oss-client[dot]com.

We have a screenshot of the unlock process going through and credits being taken but the phone is still network locked.
We tried to unlock this phone twice but still locked!

These are the transactions we submitted:

Code:

Transaction ID: 49W0578009170082G

Payment Date: 2017-06-01 21:03:05

Item name: 50 Credits

Reseller: OSS Client

Price: 5.00 €

Status: Completed

Code:

Transaction ID: 47P074318P220770W

Payment Date: 2017-05-29 22:45:34

Item name: 50 Credits

Reseller: OSS Client

Price: 5.00 €

Status: Completed

I am formally asking for a refund as the unlock did not work and my credits were taken. Will provide video proof if needed.