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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported IMEI calculator Sites or Software Products > OSS ( Online Service Software )

 
 
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Old 06-01-2017, 22:55   #1 (permalink)
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Join Date: Jun 2017
Posts: 1
Member: 2723070
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Exclamation Unsuccessful Unlock - Credits Taken Twice - Please Refund


Hi support team,
We have "attempted" to unlock a Samsung S7 (SM-G930W8) with OSS Client 8.2 TWICE with account: hqyzmsk11[at]oss-client[dot]com.

We have a screenshot of the unlock process going through and credits being taken but the phone is still network locked.
We tried to unlock this phone twice but still locked!

These are the transactions we submitted:
Code:
Transaction ID: 49W0578009170082G
Payment Date: 2017-06-01 21:03:05
Item name: 50 Credits
Reseller: OSS Client
Price: 5.00 
Status: Completed
Code:
Transaction ID: 47P074318P220770W
Payment Date: 2017-05-29 22:45:34
Item name: 50 Credits
Reseller: OSS Client
Price: 5.00 
Status: Completed
I am formally asking for a refund as the unlock did not work and my credits were taken. Will provide video proof if needed.
 
Old 06-09-2017, 15:39   #2 (permalink)
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Join Date: Apr 2015
Posts: 41
Member: 2375016
Status: Offline
Thanks Meter: 6
this is painful to say the least not have swift answer from team about a subject like this.
 
 

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