Unsuccessful Unlock - Credits Taken Twice - Please Refund - GSM-Forum

TechRx.io · 06-01-2017, 21:55

Hi support team,
We have "attempted" to unlock a Samsung S7 (SM-G930W8) with OSS Client 8.2 TWICE with account: hqyzmsk11[at]oss-client[dot]com.

We have a screenshot of the unlock process going through and credits being taken but the phone is still network locked.
We tried to unlock this phone twice but still locked!

These are the transactions we submitted:

Code:

Transaction ID: 49W0578009170082G
Payment Date: 2017-06-01 21:03:05
Item name: 50 Credits
Reseller: OSS Client
Price: 5.00 €
Status: Completed

Code:

Transaction ID: 47P074318P220770W
Payment Date: 2017-05-29 22:45:34
Item name: 50 Credits
Reseller: OSS Client
Price: 5.00 €
Status: Completed

I am formally asking for a refund as the unlock did not work and my credits were taken. Will provide video proof if needed.

moiseszagala · 06-09-2017, 14:39

this is painful to say the least not have swift answer from team about a subject like this.

06-01-2017, 21:55	#1 (permalink)
TechRx.io Junior Member Join Date: Jun 2017 Posts: 1 Member: 2723070 Status: Offline Thanks Meter: 0	Unsuccessful Unlock - Credits Taken Twice - Please Refund Hi support team, We have "attempted" to unlock a Samsung S7 (SM-G930W8) with OSS Client 8.2 TWICE with account: hqyzmsk11[at]oss-client[dot]com. We have a screenshot of the unlock process going through and credits being taken but the phone is still network locked. We tried to unlock this phone twice but still locked! These are the transactions we submitted: Code: Transaction ID: 49W0578009170082G Payment Date: 2017-06-01 21:03:05 Item name: 50 Credits Reseller: OSS Client Price: 5.00 € Status: Completed Code: Transaction ID: 47P074318P220770W Payment Date: 2017-05-29 22:45:34 Item name: 50 Credits Reseller: OSS Client Price: 5.00 € Status: Completed I am formally asking for a refund as the unlock did not work and my credits were taken. Will provide video proof if needed.

06-09-2017, 14:39	#2 (permalink)
moiseszagala Freak Poster Join Date: Apr 2015 Posts: 169 Member: 2375016 Status: Offline Thanks Meter: 58	this is painful to say the least not have swift answer from team about a subject like this.