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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > HUA Team Products > HUA Box


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Old 10-21-2018, 15:12   #1 (permalink)
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Problem using latest setup


I ACTIVATED HUA PRODUCT ON MY INFINITY CARD, I HAVE BEEN USING IT SUCCESSFULLY WITHOUT ISSUES UNTIL VERSION 1.2.3 WAS RELEASED. EACH TIME I TRY TO OPEN EXE IT WILL TELL ME SMARTCARD NOT FOUND. PLS HUA TEAM HELP ASSIST ME SOLVE THIS ISSUE. I HAVE USED 3 PCs BUT STILL SAME ISSUE . I HAVE ALSO TRIED UPDATING SMART CARD BUT CARD IS REPORTED UP TO DATE.
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Old 10-21-2018, 15:29   #2 (permalink)
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Screen shots

These are shots i took of the exe and the card update manager
Attached Images
File Type: png DongleManager_2018-10-21_15-26-38.png (101.4 KB, 10 views)
File Type: png HQT2_2018-10-21_15-24-43.png (41.8 KB, 8 views)
File Type: png HQT2_2018-10-21_15-24-57.png (23.1 KB, 11 views)
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Old 10-21-2018, 15:51   #3 (permalink)
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Quote:
Originally Posted by austinejiasa View Post
These are shots i took of the exe and the card update manager

try to insert only one dongle infinity only for opening software
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Old 10-21-2018, 20:41   #4 (permalink)
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i did that bro nut still same. but if i remove latest exe and use older one i dont experience the smartcard error
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Old 10-21-2018, 22:41   #5 (permalink)
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Quote:
Originally Posted by austinejiasa View Post
these are shots i took of the exe and the card update manager
send a full info from infinity with dongle manager?
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Old 10-22-2018, 11:30   #6 (permalink)
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=== DongleManager [Infinity] v1.72 [10/22/2018 11:30:17] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001DA9300001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 935BDA93
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
- 0E: #14
=> External Activations:
- Hua
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Old 10-22-2018, 11:31   #7 (permalink)
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=== DongleManager [Infinity] v1.70 [10/22/2018 11:31:35] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001DA9300001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 935BDA93
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
=> External Activations:
- Hua-Dongle
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Old 10-23-2018, 21:54   #8 (permalink)
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http://forum.gsmhosting.com/vbb/f930...found-2316526/
http://forum.gsmhosting.com/vbb/f930...olved-2295352/
http://forum.gsmhosting.com/vbb/f930...d-now-1988654/
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