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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > HUA Team Products > HUA Box


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Old 11-17-2015, 19:48   #16 (permalink)
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I have noticed on the card info, the EEPROM is empty.
Does it matter?
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Old 11-17-2015, 19:51   #17 (permalink)
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Quote:
I have noticed on the card info, the EEPROM is empty.
Does it matter?
contact to infinity team for check this problem
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Old 11-17-2015, 20:13   #18 (permalink)
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-Check infinity drivers
-Check pc
-Check windows
-Check other reader
-Check hua activation on dongle manager
We dont have report about this problem
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Old 11-17-2015, 20:50   #19 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post

I have noticed on the card info, the EEPROM is empty.
Does it matter?
What "EEPROM is empty" means ?
Where is this text ?

Also please in future do not make any screenshot. Just use Copy+C and Copy+V to copy/paste text from software.
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Old 11-17-2015, 20:55   #20 (permalink)
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@Digital EDGE
You have FT SCR2000 Card-Reader.
This Card-reader type may have problems in some cases.
Do you have another Card-Reader type ?
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Old 11-17-2015, 20:58   #21 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post
I have noticed on the card info, the EEPROM is empty.
Does it matter?
If you have seen any kind of warnings reported by CardID software its not important. CardID is an universal software and it may try to read data from card that is not exist in your card type.
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Old 11-17-2015, 21:24   #22 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
@Digital EDGE
You have FT SCR2000 Card-Reader.
This Card-reader type may have problems in some cases.
Do you have another Card-Reader type ?
I also tried with EMV and Egate reader but it gives the same error.

Quote:
Originally Posted by Hua Supporter View Post
-Check infinity drivers
-Check pc
-Check windows
-Check other reader
-Check hua activation on dongle manager
We dont have report about this problem
I was on Win8.1 PC..
-I properly installed unsigned drivers.

I also tried on Win7 newly formatted PC.
-Disabled signiture enforcement and installed drivers properly.

BEST software works well, so, I don't think it's a driver issue.

Last edited by Digital EDGE; 11-17-2015 at 21:30.
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Old 11-17-2015, 21:41   #23 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post
I also tried with EMV and Egate reader but it gives the same error.
e-gate Card-Reader can not be used with your Smart-Card due to its a reader just for e-gate Smart-Card (but you have another type Card)

EMV reader - what was the error with EMV reader after you run Hua ?


Quote:
Originally Posted by Digital EDGE View Post
BEST software works well, so, I don't think it's a driver issue.
In some cases it may be Reader/Drivers issue.
F.e. FT SCR2000 card-redaer can works with BEST well in most cases for ordinary operations, but in some case it may be a problem with smart-card update process (and problem gone only after you install Drivers from our site).
So I thought it may be a dribvers/reader issue with Hua also.


Please make this now:
1. Insert Smart-card into FT SCR2000 reder, run Hua.
2. Insert Card into EMV reader and run Hua.
What is the result for both readers ? (need to know errorcode or any other error message).
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Old 11-17-2015, 21:50   #24 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Please make this now:
1. Insert Smart-card into FT SCR2000 reder, run Hua.
2. Insert Card into EMV reader and run Hua.
What is the result for both readers ? (need to know errorcode or any other error message).
EMV and FT SCR2000 gives the same error.
" Run-time Error 9"

Quote:
Originally Posted by InfinityHelp View Post
That's the driver being used.
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Old 11-17-2015, 21:52   #25 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post
EMV and FT SCR2000 gives the same error.
" Run-time Error 9"


That's the driver being used.
Run DongleManager and update your card now.
Lets see results.
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Old 11-17-2015, 21:56   #26 (permalink)
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Quote:
Originally Posted by Digital EDGE View Post
EMV and FT SCR2000 gives the same error.
" Run-time Error 9"


That's the driver being used.
open dongle manager
update card and send info log here
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Old 11-17-2015, 22:26   #27 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Run DongleManager and update your card now.
Lets see results.
I remember sometime on year 2008, because of my negligence, I ran my Infinity box while the network-over-usb software is running and my card was blocked.
Dongle Manager card update revives my card.

This is what I want to ask if possible in Infinity BEST card.
Hopefully this procedure will resolve the issue.

I'm already at home, tomorrow I will give a report.. thanks everyone.
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Old 11-18-2015, 09:34   #28 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Run DongleManager and update your card now.
Lets see results.
Card updated.. problem solve!

Thanks everyone for your excellent support.

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Old 04-10-2016, 19:04   #29 (permalink)
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Quote:
Originally Posted by Hua Supporter View Post
contact to 100.1587178 on sonork for check and fix
please sir i have the same problem with infinity best card (erreur 9) sonrok:1673163
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Old 04-10-2016, 19:41   #30 (permalink)
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Quote:
please sir i have the same problem with infinity best card (erreur 9) sonrok:1673163
-unistall and install driver again
-check dll solution
-update card by dongle manager
-check by other reader

http://forum.gsmhosting.com/vbb/f930...aller-2050580/
http://forum.gsmhosting.com/vbb/f930...ution-2013038/
http://forum.gsmhosting.com/vbb/f930...loved-2065474/

Last edited by Hua Supporter; 04-10-2016 at 19:49.
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