Aus unlocked iPhone 6 not working on USA T-Mobile SIM - GSM-Forum

blackfrancis75 · 04-12-2015, 07:53

Hello all,
I am an Australian visiting USA (Hawaii) and I brought my iPhone 6 (8.2) with me. On the way in I stopped at WalMart and bought a SIM card. The package I got is from 'StraightTalk' and it contains both T-Mobile and AT&T sim cards (so the buyer may choose) and a packaged $45 service plan credit.
I put in the T-Mobile SIM and followed the activation steps. My iPhone is giving the message "The Sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. please insert another sim card from a supported carrier or request that this iphone be unlocked by your carrier. please contact apple for more information."
I called T-Mobile and they said the iPhone must be locked - but I'm sure it isn't as I used it with several different carrier sims in Australia. Any idea what's wrong or how to fix?
Under the iPhone settings it says Carrier: Carrier 18.0
IMEI: 35 698306 739786 6

johnkor · 04-22-2015, 02:30

Most likely the phone is lock , are you sure you brought it from australia , not brought from someone else that claim that phone from australia please specify ?

l3aadshah · 04-23-2015, 03:02

IMEI: 356983067397866
IMEIData Database: Unknown
AT&T (USA): IMEI is not recognized in AT&T
Verizon (USA): Clean (GSM or Activated by other User)
T-Mobile (USA): Clean
Cricket (USA): Clean
Metro PCS (USA): Clean
Telus (Canada): Clean
Telenor (Sweden): Clean
Softbank (Japan): IMEI is not recognized in Softbank
AU KDDI (Japan): IMEI is not recognized in KDDI

johnkor · 04-24-2015, 04:46

How do u check that can pm me

04-12-2015, 07:53	#1 (permalink)
blackfrancis75 Junior Member Join Date: Apr 2015 Posts: 1 Member: 2377232 Status: Offline Thanks Meter: 1	Aus unlocked iPhone 6 not working on USA T-Mobile SIM Hello all, I am an Australian visiting USA (Hawaii) and I brought my iPhone 6 (8.2) with me. On the way in I stopped at WalMart and bought a SIM card. The package I got is from 'StraightTalk' and it contains both T-Mobile and AT&T sim cards (so the buyer may choose) and a packaged $45 service plan credit. I put in the T-Mobile SIM and followed the activation steps. My iPhone is giving the message "The Sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. please insert another sim card from a supported carrier or request that this iphone be unlocked by your carrier. please contact apple for more information." I called T-Mobile and they said the iPhone must be locked - but I'm sure it isn't as I used it with several different carrier sims in Australia. Any idea what's wrong or how to fix? Under the iPhone settings it says Carrier: Carrier 18.0 IMEI: 35 698306 739786 6

04-22-2015, 02:30	#2 (permalink)
johnkor Insane Poster Join Date: Jul 2007 Posts: 78 Member: 539807 Status: Offline Thanks Meter: 12	Most likely the phone is lock , are you sure you brought it from australia , not brought from someone else that claim that phone from australia please specify ?

04-23-2015, 03:02	#3 (permalink)
l3aadshah Junior Member Join Date: Oct 2009 Posts: 9 Member: 1139848 Status: Offline Thanks Meter: 2	IMEI: 356983067397866 IMEIData Database: Unknown AT&T (USA): IMEI is not recognized in AT&T Verizon (USA): Clean (GSM or Activated by other User) T-Mobile (USA): Clean Cricket (USA): Clean Metro PCS (USA): Clean Telus (Canada): Clean Telenor (Sweden): Clean Softbank (Japan): IMEI is not recognized in Softbank AU KDDI (Japan): IMEI is not recognized in KDDI

04-24-2015, 04:46	#4 (permalink)
johnkor Insane Poster Join Date: Jul 2007 Posts: 78 Member: 539807 Status: Offline Thanks Meter: 12	How do u check that can pm me