New XTC with Error 13 - GSM-Forum

Fast Unlocker · 09-04-2018, 08:24

Hello

I am trying to activate new XTC to my customer XTC Client tool show XTC not found and I am getting error 13 when I am trying to go to support

I even can't got clip id as client tool is not running

Kindly advice

deepakgarg · 09-04-2018, 09:39

sir clip detected by pc or not ? i mean removable disk appears ?
if yes than it should be smart card detection problem
if no than it can flex or card reader problem or clip damaged

Fast Unlocker · 09-04-2018, 11:11

yes it is Detected by pc for sure

deepakgarg · 09-04-2018, 12:11

sir please check smart card
clean and insert again

Fast Unlocker · 09-04-2018, 12:17

ofcourse have tired this it is new

xtc2clip · 09-04-2018, 19:54

Quote:

Originally Posted by Fast Unlocker

ofcourse have tired this it is new

Are you using XTC 2 Client 1.4?

Fast Unlocker · 09-05-2018, 09:36

of course I am using it any advice ??

Fast Unlocker · 09-11-2018, 08:00

if sim is damaged any chance for replacement

xtc2clip · 09-11-2018, 17:22

Quote:

Originally Posted by Fast Unlocker

if sim is damaged any chance for replacement

Do you have another smart card or another clip to test it vise-versa?

Fast Unlocker · 09-12-2018, 09:56

I have other clip and card for sure but I did not got what is Vise-Versa

deepakgarg · 09-12-2018, 10:10

interchange smart cards of both clips and check one by one
that will ensure exact problem clip or smartcard

Fast Unlocker · 09-19-2018, 08:40

any news for me

how long have to wait ???

ali-g-string · 09-21-2018, 15:51

I ran in to this issue with the new tool i just brought but i simply changed the card reader i was using and used a USB card reader instead and it worked. hope this might help.

deepakgarg · 09-21-2018, 16:12

Quote:

Originally Posted by ali-g-string

I ran in to this issue with the new tool i just brought but i simply changed the card reader i was using and used a USB card reader instead and it worked. hope this might help.

other clip working only new one giving error

xtc2clip · 09-21-2018, 20:37

Quote:

Originally Posted by Fast Unlocker

any news for me

how long have to wait ???

Hello,

Sorry for late answer. Unfortunately there is not much we can do remotely in this case.
As recommended by deepakgarg, please take working xtc2clip with card, insert this "non working" card into this clip and confirm it's still not working. Use XTC 2 Client 1.4 for this please.

09-04-2018, 08:24	#1 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	New XTC with Error 13 Hello I am trying to activate new XTC to my customer XTC Client tool show XTC not found and I am getting error 13 when I am trying to go to support I even can't got clip id as client tool is not running Kindly advice

09-04-2018, 09:39	#2 (permalink)
deepakgarg No Life Poster Join Date: Jan 2006 Location: Chandigarh,India Age: 40 Posts: 5,790 Member: 220603 Status: Offline Thanks Meter: 1,164	sir clip detected by pc or not ? i mean removable disk appears ? if yes than it should be smart card detection problem if no than it can flex or card reader problem or clip damaged

09-04-2018, 11:11	#3 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	yes it is Detected by pc for sure

09-04-2018, 12:11	#4 (permalink)
deepakgarg No Life Poster Join Date: Jan 2006 Location: Chandigarh,India Age: 40 Posts: 5,790 Member: 220603 Status: Offline Thanks Meter: 1,164	sir please check smart card clean and insert again

09-04-2018, 12:17	#5 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	ofcourse have tired this it is new

09-05-2018, 09:36	#7 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	of course I am using it any advice ??

09-11-2018, 08:00	#8 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	if sim is damaged any chance for replacement

09-12-2018, 09:56	#10 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	I have other clip and card for sure but I did not got what is Vise-Versa

09-12-2018, 10:10	#11 (permalink)
deepakgarg No Life Poster Join Date: Jan 2006 Location: Chandigarh,India Age: 40 Posts: 5,790 Member: 220603 Status: Offline Thanks Meter: 1,164	interchange smart cards of both clips and check one by one that will ensure exact problem clip or smartcard

09-19-2018, 08:40	#12 (permalink)
Fast Unlocker Product Supporter Join Date: Dec 2004 Location: Furious Team ... GPGIndustries Age: 45 Posts: 10,340 Member: 95960 Status: Offline Sonork: 100.1574721 Thanks Meter: 14,045	any news for me how long have to wait ???

09-21-2018, 15:51	#13 (permalink)
ali-g-string No Life Poster Join Date: Apr 2002 Location: West Midlands, UK Posts: 526 Member: 11099 Status: Offline Thanks Meter: 5	I ran in to this issue with the new tool i just brought but i simply changed the card reader i was using and used a USB card reader instead and it worked. hope this might help.