GSM-Forum - View Single Post - F.A.Q., Contacts, Supported models, Cables/pinouts

**InfinitySupport** · 10-23-2006, 08:45

Question-1: I don't see in support area flash files that I need (Languages that I need). How to get it ?

Answer-1:
Try to find phone with languages that you need, read flash and send file to [email protected]
Flash file will be tested and uploaded into support area ASAP.

Please, see this: http://forum.gsmhosting.com/vbb/showthread.php?t=365431

Question-2: How to get fast help for my problem ?

Answer-2:
1. Double check COM port selection
2. Double check cable selection (check support area for correct cable/pinout)
3. Check "Documentation" folder in folder with software. It can be that you can see additional info there.
4. Check support area. You can see unlock/repair manuals in support area.
5. Try to use ordinary baud for flashing (115200)
6. Try to use other flash files for flashing
7. Try to use repair eeprom files

If problem still exist and you can't solve it by yourself, write e-mail to [email protected]
1. Describe your problem so detailed as possible.
2. What was phone condition before unlock/flash ?
3. What files was used for flashing ?
4. What is phone condition now ?
5. Include in your message Log file (or text from software Log window) so we can see the place with errors/problems.
6. Please, note: message "not work" is NOT A PROBLEM DESCRIPTION.

Question-3: How to check is phone model supported by Infinity-Box ?

Answer-3:
It's no need to ask support persons "is this phone supported" for each model.
Easy way: visit www.infinity-box.com and see full list of supported models.
Other easy way: read sticky thread in this forum: http://forum.gsmhosting.com/vbb/showthread.php?t=266144
Other more hard way: use "search" button and make search in this forum.

Question-4: I have new phone model and I want to see this model supported by Infinity-Box. What to do ?

Answer-4:
1. open phone, find CPU chip and Flash chip
2. send e-mail to [email protected] with the next info:
2.1. CPU chip name
2.2. Flash chip name
2.3. phone bottom connector type (photo, if available)
2.4. Gnd, Charge, +Battery pins location on phone connector
2.5. full text from phone back label (label under battery)
2.6. phone photo (or link to phone photo)
2.7. is it sp-locked or simfree phone
2.8. is it exist original data/com/usb cable in phone package
2.9. is it exist CD with original drivers in phone package
2.10. estimated phone price
2.11. any additional information
We will check your information and will tell you is it posible to make support for this model or not.

10-23-2006, 08:45	#4 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Question-1: I don't see in support area flash files that I need (Languages that I need). How to get it ? Answer-1: Try to find phone with languages that you need, read flash and send file to [email protected] Flash file will be tested and uploaded into support area ASAP. Please, see this: http://forum.gsmhosting.com/vbb/showthread.php?t=365431 Question-2: How to get fast help for my problem ? Answer-2: 1. Double check COM port selection 2. Double check cable selection (check support area for correct cable/pinout) 3. Check "Documentation" folder in folder with software. It can be that you can see additional info there. 4. Check support area. You can see unlock/repair manuals in support area. 5. Try to use ordinary baud for flashing (115200) 6. Try to use other flash files for flashing 7. Try to use repair eeprom files If problem still exist and you can't solve it by yourself, write e-mail to [email protected] 1. Describe your problem so detailed as possible. 2. What was phone condition before unlock/flash ? 3. What files was used for flashing ? 4. What is phone condition now ? 5. Include in your message Log file (or text from software Log window) so we can see the place with errors/problems. 6. Please, note: message "not work" is NOT A PROBLEM DESCRIPTION. Question-3: How to check is phone model supported by Infinity-Box ? Answer-3: It's no need to ask support persons "is this phone supported" for each model. Easy way: visit www.infinity-box.com and see full list of supported models. Other easy way: read sticky thread in this forum: http://forum.gsmhosting.com/vbb/showthread.php?t=266144 Other more hard way: use "search" button and make search in this forum. Question-4: I have new phone model and I want to see this model supported by Infinity-Box. What to do ? Answer-4: 1. open phone, find CPU chip and Flash chip 2. send e-mail to [email protected] with the next info: 2.1. CPU chip name 2.2. Flash chip name 2.3. phone bottom connector type (photo, if available) 2.4. Gnd, Charge, +Battery pins location on phone connector 2.5. full text from phone back label (label under battery) 2.6. phone photo (or link to phone photo) 2.7. is it sp-locked or simfree phone 2.8. is it exist original data/com/usb cable in phone package 2.9. is it exist CD with original drivers in phone package 2.10. estimated phone price 2.11. any additional information We will check your information and will tell you is it posible to make support for this model or not. Last edited by InfinitySupport; 03-24-2014 at 11:16.