Updating Box Firmware Failed - GSM-Forum

sayaicat · 02-03-2007, 15:03

halo Mr Product Supporter,

i need help for my new DreamBox...

i have installed DBSS 2.3.3...then i want to update firmware

it's always says

--- Reading Box Info-----------------------------------------------------------
Box SN : 6xxx
Firmware Version : 0
Firmware Build Info : 2329 19 May 2006 15:00:02
Hardware version : 1.2
Done.

--- Updating Box Firmware------------------------------------------------------
Error: Server not found
Error : Failed.

is it because my internet connection bad or something else ??

please give me assistance....because i need to use my Dreambox soon as possible

Thank you for your attention

sayaicat · 02-04-2007, 11:01

anybody can help me ???

it's been 4 day since i bought DreamBox....still can't use it...

please...any suggestion...

thx alot

DreamSupporter · 02-04-2007, 14:08

Hello, sayaicat!
Please, send me by PM a serial number of your box and we will help you.

jackle123 · 02-04-2007, 14:41

Sir,
I am facing the same problem from past 4 days, unable to use box after purchase. I had Pm'd you my box sl no also. You sent a reply to try after a few hrs. But till now unable to Update box. Always Server not found. It is some problem connected to server and not the box. Please solve the problem at the earliest or I need to return the box to my reseller to go for difft support.
BR
jackle123

gsm_connections · 02-04-2007, 17:41

i have also the same problem. who can help?

DreamSupporter · 02-05-2007, 09:12

Quote:

Originally Posted by gsm_connections

i have also the same problem. who can help?

Hello, gsm_connections!
Please, run Read Box Info and then Update Box Firmware. Send to me by PM an information from logs and we will help you with update

.

sayaicat · 02-05-2007, 09:12

Quote:

Originally Posted by DreamSupporter

Hello, sayaicat!
Please, send me by PM a serial number of your box and we will help you.

just inform you...

until now.... my DreamBox still can't update firmware...

i'm sorry ask you too much.... but i really need help for my problem

thx for your attention

jackle123 · 02-05-2007, 11:07

I THINK YOUR SERVER IS DOWN. PLEASE RECTIFY IT FIRST, THEN ASK DETAILS OF YOUR CUSTOMERS LOGS. ALREADY 6 DAYS SINCE I PURCHASED THE BOX, UNABLE TO USE IT SINCE IT IS NOT UPDATED WITH SERVER (WHICH I NOW DOUBT TO EXIST). VERY SORRY TO SAY, THE SUPPORT IS VERY BAD. I WAIT ONLY TODAY FOR YOUR SERVER. IF IT IS NOT GOING TO SOLVE OUR PROBLEM, I AM RETURNING THE BOX.

GSM Dream · 02-05-2007, 12:37

We have some hardware problem with the server, but we will fix it quickly. (We upgrade it now)
Try to update your box again tomorrow.
Thank you for your patience.

gsm_connections · 02-05-2007, 13:17

i hope it will goes still today.
@ Dreamsupporter i have send you an pn with the logs. please make it fast :-)

thanks

DreamSupporter · 02-05-2007, 14:15

Quote:

Originally Posted by gsm_connections

i hope it will goes still today.
@ Dreamsupporter i have send you an pn with the logs. please make it fast :-)

thanks

Thanks, please, try to update your box in 24 hours.

DreamSupporter · 02-05-2007, 14:20

Quote:

Originally Posted by sayaicat

just inform you...

until now.... my DreamBox still can't update firmware...

i'm sorry ask you too much.... but i really need help for my problem

thx for your attention

Please, try to update your box in 24 hours. Sorry for temporal inconveniences.

sayaicat · 02-05-2007, 14:30

Quote:

Originally Posted by DreamSupporter

Please, try to update your box in 24 hours. Sorry for temporal inconveniences.

just make sure.....

in 24 hours from now thas mean tomorrow or 24 hours form now to tomorrow ???

thx for you attention

DreamSupporter · 02-05-2007, 14:45

Quote:

Originally Posted by sayaicat

just make sure.....

in 24 hours from now thas mean tomorrow or 24 hours form now to tomorrow ???

thx for you attention

After 24 hours from now. Tomorrow or in any other day after tomorrow

.

sayaicat · 02-05-2007, 14:59

ok .... i'll wait for that....

hope this problem will solve soon...

thanks for your support

02-03-2007, 15:03	#1
sayaicat Freak Poster Join Date: Jul 2005 Location: VBulletin Forum Age: 33 Posts: 153 Member: 160314 Status: Offline Thanks: 12 Thanked 47 Times in 13 Posts	Updating Box Firmware Failed halo Mr Product Supporter, i need help for my new DreamBox... i have installed DBSS 2.3.3...then i want to update firmware it's always says --- Reading Box Info----------------------------------------------------------- Box SN : 6xxx Firmware Version : 0 Firmware Build Info : 2329 19 May 2006 15:00:02 Hardware version : 1.2 Done. --- Updating Box Firmware------------------------------------------------------ Error: Server not found Error : Failed. is it because my internet connection bad or something else ?? please give me assistance....because i need to use my Dreambox soon as possible Thank you for your attention

02-05-2007, 12:37	#9
GSM Dream Product Supporter Join Date: Dec 2005 Posts: 2,162 Member: 214480 Status: Offline Thanks: 28 Thanked 1,820 Times in 245 Posts	We have some hardware problem with the server, but we will fix it quickly. (We upgrade it now) Try to update your box again tomorrow. Thank you for your patience. Last edited by GSM Dream; 02-05-2007 at 12:49.

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02-04-2007, 11:01	#2
sayaicat Freak Poster Join Date: Jul 2005 Location: VBulletin Forum Age: 33 Posts: 153 Member: 160314 Status: Offline Thanks: 12 Thanked 47 Times in 13 Posts	anybody can help me ??? it's been 4 day since i bought DreamBox....still can't use it... please...any suggestion... thx alot

02-04-2007, 14:08	#3
DreamSupporter Product Supporter Join Date: Mar 2006 Location: http://www.dreambox.hk Posts: 942 Member: 241271 Status: Offline Thanks: 0 Thanked 25 Times in 13 Posts	Hello, sayaicat! Please, send me by PM a serial number of your box and we will help you.

02-04-2007, 14:41	#4
jackle123 Freak Poster Join Date: Apr 2005 Location: Delhi Posts: 385 Member: 138575 Status: Offline Thanks: 7 Thanked 19 Times in 12 Posts	Sir, I am facing the same problem from past 4 days, unable to use box after purchase. I had Pm'd you my box sl no also. You sent a reply to try after a few hrs. But till now unable to Update box. Always Server not found. It is some problem connected to server and not the box. Please solve the problem at the earliest or I need to return the box to my reseller to go for difft support. BR jackle123

02-04-2007, 17:41	#5
gsm_connections Crazy Poster Join Date: Aug 2006 Posts: 58 Member: 334231 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	i have also the same problem. who can help?

02-05-2007, 11:07	#8
jackle123 Freak Poster Join Date: Apr 2005 Location: Delhi Posts: 385 Member: 138575 Status: Offline Thanks: 7 Thanked 19 Times in 12 Posts	I THINK YOUR SERVER IS DOWN. PLEASE RECTIFY IT FIRST, THEN ASK DETAILS OF YOUR CUSTOMERS LOGS. ALREADY 6 DAYS SINCE I PURCHASED THE BOX, UNABLE TO USE IT SINCE IT IS NOT UPDATED WITH SERVER (WHICH I NOW DOUBT TO EXIST). VERY SORRY TO SAY, THE SUPPORT IS VERY BAD. I WAIT ONLY TODAY FOR YOUR SERVER. IF IT IS NOT GOING TO SOLVE OUR PROBLEM, I AM RETURNING THE BOX.

02-05-2007, 13:17	#10
gsm_connections Crazy Poster Join Date: Aug 2006 Posts: 58 Member: 334231 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	i hope it will goes still today. @ Dreamsupporter i have send you an pn with the logs. please make it fast :-) thanks

02-05-2007, 14:59	#15
sayaicat Freak Poster Join Date: Jul 2005 Location: VBulletin Forum Age: 33 Posts: 153 Member: 160314 Status: Offline Thanks: 12 Thanked 47 Times in 13 Posts	ok .... i'll wait for that.... hope this problem will solve soon... thanks for your support