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Old 07-22-2015, 12:27   #2 (permalink)
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@ cemale*****,

According to the log file you have posted, more likely that the connection between phone and software is not stable.
Please make sure that:
  1. You use the latest version of Sigma software
  2. Battery is fully charged
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
  6. Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  7. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  8. Phone has stock (factory) firmware version
  9. SIM card is removed
  10. After that repeat operation once again

Best Regards
GSMServer team

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