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YellowBoss · 10-03-2015, 21:59

Dear Friends,

Problem: Dongle misconfiguration or Dongle is Blocked.
Reason: It may be a result of software (or drivers) conflicts or other similar issue.

How to solve:

- Run DongleManager
- Read S/N (Serial Number)
- You will see a diagnostic message and Diagnostic Code

Diagnostic Code #57:
1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
3. Find in folder with CM2 or [BEST] software file fault.bin
4. Send an e-mail to dongle [at] infinity-box.com with the next information:
4.1. Confirm that 1. and 2. done
4.2. Include in your e-mail your Box/Dongle info
4.3. Attach to your e-mail fault.bin file (if you have it in folder with software).

Diagnostic Code #62:
1. Check and clean your PC for viruses
2. Find in folder with CM2 or [BEST] software file fault.bin
3. Send an e-mail to dongle [at] infinity-box.com with the next information:
3.1. Confirm that 1. done
3.2. Include in your e-mail your Box/Dongle info
3.3. Attach to your e-mail fault.bin file (if you have it in folder with software).

Other Diagnostic Code:
1. Find in folder with CM2 or [BEST] software file fault.bin
2. Send an e-mail to dongle [at] infinity-box.com with the next information:
2.1. Include in your e-mail your Box/Dongle info
2.2. Attach to your e-mail fault.bin file (if you have it in folder with software).

- DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !

- DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise Box/Dongle may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !

10-03-2015, 21:59	#1 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	How to fix: Dongle is blocked Dear Friends, Problem: Dongle misconfiguration or Dongle is Blocked. Reason: It may be a result of software (or drivers) conflicts or other similar issue. How to solve: - Run DongleManager - Read S/N (Serial Number) - You will see a diagnostic message and Diagnostic Code Diagnostic Code #57: 1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future 2. Kill in your PC Device Manager all processes with name like usb3monitor 3. Find in folder with CM2 or [BEST] software file fault.bin 4. Send an e-mail to *dongle [at] infinity-box.com* with the next information: 4.1. Confirm that 1. and 2. done 4.2. Include in your e-mail your Box/Dongle info 4.3. Attach to your e-mail fault.bin file (if you have it in folder with software). Diagnostic Code #62: 1. Check and clean your PC for viruses 2. Find in folder with CM2 or [BEST] software file fault.bin 3. Send an e-mail to *dongle [at] infinity-box.com* with the next information: 3.1. Confirm that 1. done 3.2. Include in your e-mail your Box/Dongle info 3.3. Attach to your e-mail fault.bin file (if you have it in folder with software). Other Diagnostic Code: 1. Find in folder with CM2 or [BEST] software file fault.bin 2. Send an e-mail to *dongle [at] infinity-box.com* with the next information: 2.1. Include in your e-mail your Box/Dongle info 2.2. Attach to your e-mail fault.bin file (if you have it in folder with software). - DO NOT send us screenshots but only text with explanation and Box/Dongle details are required ! - DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise Box/Dongle may be locked for a long time after 3 wrong tries to avoid Smart-Card damage ! Last edited by YellowBoss; 10-02-2016 at 11:51.