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Old 05-09-2016, 10:11   #2 (permalink)
Octopus box
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Join Date: Oct 2009
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Hello.

Please upload the following files to any file-sharing service:
1. First Security backup of the phone
2. *.log and *.logx files of performed operations.

Post here download link for these files and we will check what causes the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.
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