GSM-Forum - View Single Post - Dongle misconfiguration

**InfinitySupport** · 10-03-2016, 16:23

Dear Friends,

Problem: Dongle misconfiguration
Reason: It may be a result of software (or drivers) conflicts or something like that.

How to solve:

Check Box/Dongle state:
- Run DongleManager
- Read S/N (Serial Number)
- You will see a Diagnostic message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

Diagnostic Code #62:
- Check and clean your PC for viruses
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

- Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !

- Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !

10-03-2016, 16:23	#1 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Dongle misconfiguration - How to fix Dear Friends, Problem: Dongle misconfiguration Reason: It may be a result of software (or drivers) conflicts or something like that. How to solve: Check Box/Dongle state: - Run DongleManager - Read S/N (Serial Number) - You will see a Diagnostic message and Diagnostic Code Diagnostic Code #57: - Uninstall any kind of usb trace/spy/sharing software and do not use it in future - Kill in your PC Device Manager all processes with name like usb3monitor - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). Diagnostic Code #62: - Check and clean your PC for viruses - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). Other Diagnostic Code: - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). - Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required ! - Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage ! Last edited by YellowBoss; 03-01-2017 at 18:10.