GSM-Forum - View Single Post - Smart-Card/Dongle/Box update problems and solutions

sumanaraj · 12-25-2019, 08:48

==== [2019-12-24 12:43:21] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [2019-12-24 12:43:26] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [2019-12-24 12:43:33] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
=== Process started: 2019-12-24 12:43:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
=== DongleManager [Infinity] v1.72 [2019-12-24 12:43:49] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
=== Process started: 2019-12-24 12:43:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

==== [2019-12-24 13:24:30] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [2019-12-24 13:24:36] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [2019-12-24 13:24:45] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
=== Process started: 2019-12-24 13:24:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

==== [2019-12-24 14:41:06] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [2019-12-24 14:41:09] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [2019-12-24 14:41:13] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [2019-12-24 14:41:19] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
=== Process started: 2019-12-24 14:41:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

==== [2019-12-24 15:42:31] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [2019-12-24 15:42:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [2019-12-24 15:42:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
=== Process started: 2019-12-24 15:42:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 174/8681
Error upgrading applets:
Card returned error - 0000 at 174/8681
Disconnected

==== [2019-12-24 17:02:09] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [2019-12-24 17:02:12] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104805924881292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [2019-12-24 17:02:48] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [2019-12-24 17:03:53] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [2019-12-24 17:04:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Box/Dongle is not found

==== [2019-12-25 12:41:49] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [2019-12-25 12:42:02] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [2019-12-25 13:08:54] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0104805924881292
Box/Dongle is not found

12-25-2019, 08:48	#4 (permalink)
sumanaraj Junior Member Join Date: Feb 2016 Location: India Posts: 19 Member: 2536420 Status: Offline Thanks Meter: 1	Sir please solve my problem ==== [2019-12-24 12:43:21] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 12:43:26] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 12:43:33] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 12:43:33 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 === DongleManager [Infinity] v1.72 [2019-12-24 12:43:49] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 12:43:49 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 ==== [2019-12-24 13:24:30] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 13:24:36] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 13:24:45] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 13:24:45 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 ==== [2019-12-24 14:41:06] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 14:41:09] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 14:41:13] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 14:41:19] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 14:41:20 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 ==== [2019-12-24 15:42:31] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 15:42:44] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.72 [2019-12-24 15:42:56] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0104805924881292 === Process started: 2019-12-24 15:42:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 133 sec Card returned error - 0000 at 174/8681 Error upgrading applets: Card returned error - 0000 at 174/8681 Disconnected ==== [2019-12-24 17:02:09] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-24 17:02:12] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 17:02:48] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 17:03:53] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-24 17:04:44] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found ==== [2019-12-25 12:41:49] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.72 [2019-12-25 12:42:02] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [2019-12-25 13:08:54] === Searching... Card-Reader: FT SCR2000 0 HWID: 0104805924881292 Box/Dongle is not found