GSM-Forum - View Single Post - Smart-Card/Dongle/Box update problem and solutions

Amakah · 09-16-2020, 08:21

Dear sir,
I would like to know what should I buy between the smart card reader and smart card. Or else I should sadly buy the whole dongle again according to the message from the dongle manager below. Your kind assistance will highly be appreciated.

=== DongleManager [Infinity] v1.80 [9/16/2020 0:07:39] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0000D0A400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7577D0A4
Firmware version: 0112.02
=== Process started: 9/16/2020 0:07:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.

Your account will be suspended to avoid permanent Smart-Card damage.

09-16-2020, 08:21	#340 (permalink)
Amakah Junior Member Join Date: Jul 2014 Posts: 9 Member: 2221629 Status: Offline Thanks Meter: 0	Dongle update Dear sir, I would like to know what should I buy between the smart card reader and smart card. Or else I should sadly buy the whole dongle again according to the message from the dongle manager below. Your kind assistance will highly be appreciated. === DongleManager [Infinity] v1.80 [9/16/2020 0:07:39] === Searching... Card-Reader: USB CCID Smart Card Reader 0 HWID: 0000D0A400001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 7577D0A4 Firmware version: 0112.02 === Process started: 9/16/2020 0:07:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Servicing card - Stage 1... Error servicing card: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Your account will be suspended to avoid permanent Smart-Card damage.