Originally Posted by Chimera Tool  Good day for everyone!
As we see, a lot of things had been said here, and we would like to clarify a few points here.
The Chimera Tool License Using Terms - which one was actually accepted by all of our users (not once, not twice , as you have to agree it with every license purchase) - says clearly what you can do with the purchased item, and what not.
If you would allow us, we would mention here, what is written in the License Using Terms - under the "User Account Suspension" part. We would kindly remind everyone that this is published at our website, so everyone can read it, save it.
"If the User has breached or violated any of the rules herein, the User’s registered user account may be suspended or deleted with a permanent effect. When the user account is deleted, all data previously stored therein will no longer be accessible to the User, and the User will not be able to use the already purchased Products, will not be able to register a new user account, and all previously used payment methods will be disabled.
Further to the rules above, it is considered to be a severe breach of the rules when it is noticed that the Products distributed via the Website are tried to be:
- hacked or decoded by the User, or used in any way not in line with the intended purpose
- shared with others, in any way, including the following:
* to resell the purchased user license or share it with others
* to share the USB tools with anyone
*to monitor or reverse engineer the network or USB traffic
*to run the Products on a virtual equipment
*to run the Products from a remote desktop"
Our system detects if someone is using a method, which is not allowed by our policy. If that happens, then the account will be automatically blocked. As we mentioned above, that would mean a permanent suspend.
As we checked the comments, all of you admitted that you shared the tool in some way, which means - according to the posted article - that the account block is legitimate and PERMANENT.
So what happened then?
Most of you reported this problem to our support team. Which is a right thing to do, as you have every right to make a complaint about the situation.
We decided to give another option, a second chance to the users, but with a reminder/ caution, that if our system reports them again for the same trouble, then we cannot do anything. That is because the user could not live up to his/her own word.
And we reached basically the last point of the argument. Even in this situation, we provide another, third chance to the users. Even after he / she broke our policy twice(!) now.
If the user re-pays the license price, then we are able to unblock the account for the very last time. Why we have that option? That is because with a sharing, our product (license - the method which one was used) market value will be damaged. The Tool was not build up for remote works, if that would be the case, than we would not have such a policy.
So saying that the Chimera Tool is a cheater company, just because we do what the policy says, - even after we give more chances to people, whom then still using the tool illegally - is a bit hypocritical.
-There is no valid point of protesting that you guys got scammed, as it was not our decision to share the tool, even after you got told, that this type of license usage will not be tolerated.
-There is no valid point, after you admitted that you actually used the tool illegally.
-There is no valid point, if you got a second chance , and you still managed to share the Chimera.
-There is no valid point, after you try to force the company to undo the banning , by posting your grievance, which is based on your own actions.
Hopefully now, we cleared everything. Of course we are open for communication, but it is better if we all see the bigger picture, and that the banning was not done by coincidence. We made steps to solve the problem, but if someone makes the wrong thing constantly, then the consequences have to be taken.
Best Regards
Chimera Team |