That means the phone has a user code activated. You need to perform a Master Reset & Master Clear from the menu.
To be able to access phone menu, please try the following:
1. power on the phone with any SIM
2. when it asks for user code, press MENU button
3. then it will ask for security password, enter 000000 and press OK (000000 - default security password. It might not be accepted, in case it was modified by user)
4. now you should be able to perform a Master reset & Master clear from the menu.
If that will not help, than You should make Repair PDS using TP method and after that Full flash.
Best Regards
GSMServer team
www.smart-clip.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com