Hi,
You have provided the information about the phone that the clip does not unlock so i am sure that the griffin team is working on the update.
You cant really call their support lazy since there have been 5 updates since the release of the clip.
Please be pacient and wait for an update instead of calling people lazy, saying all you have is problems.
The description of what your clip does means that the clip does not recognise the sw version of the phone aka does not support that version yet.
There will be some interesting updates for the clip coming very shortly.
Regards
John