I talked to the seller "ipmart.com" and has told me the following:
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Please check with the official website or contact official manufacturers to ensure that the product supports (e.g. phone service devices) are available before you purchase from us. We will not entertain to any complaints and also no warranty will be provided for items purchased in Stock clearance page.
You may try to visit official forum
NEROkey - GSM-Forum , thank you.
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In conclusion .. You suggest that i contact me with my seller and the seller told me to contact you..

ummm my question is "Where is the REAL support?"