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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > DC Unlocker

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Old 11-04-2020, 09:37   #1 (permalink)
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Hcu cannot log in normally


Hcu cannot log in normally
 
Old 11-04-2020, 17:13   #2 (permalink)
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Need details, always information, exact message you get on software, your user name/dongle id.
 
Old 11-05-2020, 03:40   #3 (permalink)
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Dongle ID: 01325422
thank you
 
Old 11-05-2020, 17:03   #4 (permalink)
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Your computer runs usb activity scanning/sharing service, therefore you got blocked. You must remove such service/software from computer before using DC-unlocker otherwise you will get blocked again.
Block now removed. If you do not know what service/software on your machine causes this then can only suggest to use dc-unlocker from another pc. Note: receiving multiple blocks for same reason may end up with a permanent block.
 
Old 11-06-2020, 06:03   #5 (permalink)
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Administrator, I changed another computer to log in to the hcu client and it was still the same.
I don't know what the problem is

2020-11-06 12:55:41.680 Checking account 01325422...
2020-11-06 12:55:41.683 Connecting to server...
2020-11-06 12:55:47.481 Connect fail!
2020-11-06 12:55:47.483 Connecting to server...
2020-11-06 12:55:53.233 Connect fail!
2020-11-06 12:55:53.240 Connecting to server...
2020-11-06 12:55:59.159 Connect fail!
2020-11-06 12:55:59.163 Testing servers...
2020-11-06 12:56:10.335 Waiting end tests...
2020-11-06 12:56:20.342 Testing servers fail!
2020-11-06 12:56:20.349 Error connecting to server!
2020-11-06 12:56:20.354 Testing servers...
2020-11-06 12:56:31.553 Waiting end tests...
2020-11-06 12:56:41.591 Testing servers fail!

Error connecting to server!

2020-11-06 12:58:10.724 Checking account 01325422...
2020-11-06 12:58:10.728 Connecting to server...
2020-11-06 12:58:16.471 Connect fail!
2020-11-06 12:58:16.477 Connecting to server...
2020-11-06 12:58:22.216 Connect fail!
2020-11-06 12:58:22.224 Connecting to server...
2020-11-06 12:58:28.002 Connect fail!
2020-11-06 12:58:28.008 Testing servers...
2020-11-06 12:58:39.275 Waiting end tests...
2020-11-06 12:58:49.481 Testing servers fail!
2020-11-06 12:58:49.483 Error connecting to server!
2020-11-06 12:58:49.486 Testing servers...
2020-11-06 12:59:00.652 Waiting end tests...
2020-11-06 12:59:10.667 Testing servers fail!

Error connecting to server!

Last edited by Namelocked; 11-06-2020 at 16:46.
 
Old 11-06-2020, 16:47   #6 (permalink)
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Quote:
Originally Posted by dx520 View Post
Administrator, I changed another computer to log in to the hcu client and it was still the same.
I don't know what the problem is

2020-11-06 12:55:41.680 Checking account 01325422...
2020-11-06 12:55:41.683 Connecting to server...
2020-11-06 12:55:47.481 Connect fail!
2020-11-06 12:55:47.483 Connecting to server...
2020-11-06 12:55:53.233 Connect fail!
2020-11-06 12:55:53.240 Connecting to server...
2020-11-06 12:55:59.159 Connect fail!
2020-11-06 12:55:59.163 Testing servers...
2020-11-06 12:56:10.335 Waiting end tests...
2020-11-06 12:56:20.342 Testing servers fail!
2020-11-06 12:56:20.349 Error connecting to server!
2020-11-06 12:56:20.354 Testing servers...
2020-11-06 12:56:31.553 Waiting end tests...
2020-11-06 12:56:41.591 Testing servers fail!

Error connecting to server!

2020-11-06 12:58:10.724 Checking account 01325422...
2020-11-06 12:58:10.728 Connecting to server...
2020-11-06 12:58:16.471 Connect fail!
2020-11-06 12:58:16.477 Connecting to server...
2020-11-06 12:58:22.216 Connect fail!
2020-11-06 12:58:22.224 Connecting to server...
2020-11-06 12:58:28.002 Connect fail!
2020-11-06 12:58:28.008 Testing servers...
2020-11-06 12:58:39.275 Waiting end tests...
2020-11-06 12:58:49.481 Testing servers fail!
2020-11-06 12:58:49.483 Error connecting to server!
2020-11-06 12:58:49.486 Testing servers...
2020-11-06 12:59:00.652 Waiting end tests...
2020-11-06 12:59:10.667 Testing servers fail!

Error connecting to server!
Make sure you are trying to log in as dongle user not user account with invalid log in details which you are doing now...
 
Old 11-09-2020, 06:43   #7 (permalink)
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Yes I logged in with a dongle。Now I can log in normally. Thank you administrator
 
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