How to request support or report bug

[Arve]

In order to save your and our supporters time and to provide solution as soon as possible fallowing information and data must be provided:
- No multiple requests for same problem accepted. Do not make new requests for same problem on other thread/forum, e-mail or live support.
- Problem must be described with as much as possible details so we could recreate the problem on our side;
- Full log text including detect text must be provided;
- Any information (username, dongle s/n and etc..) to identify user must be provided so we could check log server side;
- Complete phone/modem model, version (if possible), phone status (working/bricked), state (fastboot, no power at all …) must be provided;
- Must write, which software (HCU,Phoenix,DC Unlocker or etc) is used, what are you trying to do (read unlock code, Unlock FRP and etc...);
- If you are writing firmware must specify what firmware you are writing.
Thank you for understanding.

Requests without required information will be ignored or deleted.