please check this problem - GSM-Forum

chongskie7 · 04-12-2017, 04:14

i face 2x already this problem

only HUAWEI Y6 SCL-L04

2017-04-12 10:58:21.756 Autodetect COM port

and phone type start!
2017-04-12 10:58:22.580 Found COM port: COM29
2017-04-12 10:58:22.584 Found phone type:

Huawei Android phone (Qualcomm CPU)
2017-04-12 10:58:22.604 Connecting to

server...
2017-04-12 10:58:23.518 Connected!
2017-04-12 10:58:23.526 Open COM port COM29

(DBAdapter Reserved Interface (COM29))...
2017-04-12 10:58:26.549 Read phone secure

info...
2017-04-12 10:58:26.651 Read phone basic

info...
2017-04-12 10:58:26.679 Read unlock codes

start
2017-04-12 10:58:26.702 Reading secure data

from server...
2017-04-12 10:58:35.343 Reading secure data

from server fail!
2017-04-12 10:58:35.352 ERROR!
Failed to read packet from server!

internet is stable whats the problem of software or your server

plaes make fast response thanks

Namelocked · 04-12-2017, 12:50

Hello,

mention please software version you try to use, your username too.

chongskie7 · 04-12-2017, 16:07

username chongskie07

version 1.0.0.0130

Namelocked · 04-13-2017, 15:34

Please do this:
1. Restart software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Do steps you do when error appears, after error appears do rest of the steps
5. Right click on memo area and save "debug log file".
6. Send that file to me, please. Can send via private message.

chongskie7 · 04-18-2017, 05:38

please check my account same error

check this

Namelocked · 04-18-2017, 13:24

Ok now complete the steps i wrote in previous reply so we can finally check about your problem.

chongskie7 · 05-01-2017, 07:17

please make update hcu till now i cannot use hcu because this problem

chongskie7 · 05-03-2017, 09:47

only working is frp and huawei id remove

direct unlock and read codes its not working

Namelocked · 05-03-2017, 09:54

Please do this:
1. Restart software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Do steps you do when error appears, after error appears do rest of the steps
5. Right click on memo area and save "debug log file".
6. Send that file to me, please. Can send via private message.

04-12-2017, 04:14	#1 (permalink)
chongskie7 Freak Poster Join Date: Feb 2011 Location: beside you Posts: 486 Member: 1513696 Status: Offline Thanks Meter: 64	please check this problem i face 2x already this problem only HUAWEI Y6 SCL-L04 2017-04-12 10:58:21.756 Autodetect COM port and phone type start! 2017-04-12 10:58:22.580 Found COM port: COM29 2017-04-12 10:58:22.584 Found phone type: Huawei Android phone (Qualcomm CPU) 2017-04-12 10:58:22.604 Connecting to server... 2017-04-12 10:58:23.518 Connected! 2017-04-12 10:58:23.526 Open COM port COM29 (DBAdapter Reserved Interface (COM29))... 2017-04-12 10:58:26.549 Read phone secure info... 2017-04-12 10:58:26.651 Read phone basic info... 2017-04-12 10:58:26.679 Read unlock codes start 2017-04-12 10:58:26.702 Reading secure data from server... 2017-04-12 10:58:35.343 Reading secure data from server fail! 2017-04-12 10:58:35.352 ERROR! Failed to read packet from server! internet is stable whats the problem of software or your server plaes make fast response thanks

04-12-2017, 12:50	#2 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,891	Hello, mention please software version you try to use, your username too.

04-12-2017, 16:07	#3 (permalink)
chongskie7 Freak Poster Join Date: Feb 2011 Location: beside you Posts: 486 Member: 1513696 Status: Offline Thanks Meter: 64	username chongskie07 version 1.0.0.0130

04-13-2017, 15:34	#4 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,891	Please do this: 1. Restart software. 2. Login with your account on software. 3. Right click on memo area make sure "enable debug logging" has a check mark. 4. Do steps you do when error appears, after error appears do rest of the steps 5. Right click on memo area and save "debug log file". 6. Send that file to me, please. Can send via private message.

04-18-2017, 05:38	#5 (permalink)
chongskie7 Freak Poster Join Date: Feb 2011 Location: beside you Posts: 486 Member: 1513696 Status: Offline Thanks Meter: 64	please check my account same error check this

04-18-2017, 13:24	#6 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,891	Ok now complete the steps i wrote in previous reply so we can finally check about your problem.

05-01-2017, 07:17	#7 (permalink)
chongskie7 Freak Poster Join Date: Feb 2011 Location: beside you Posts: 486 Member: 1513696 Status: Offline Thanks Meter: 64	please make update hcu till now i cannot use hcu because this problem

05-03-2017, 09:47	#8 (permalink)
chongskie7 Freak Poster Join Date: Feb 2011 Location: beside you Posts: 486 Member: 1513696 Status: Offline Thanks Meter: 64	only working is frp and huawei id remove direct unlock and read codes its not working

05-03-2017, 09:54	#9 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,891	Please do this: 1. Restart software. 2. Login with your account on software. 3. Right click on memo area make sure "enable debug logging" has a check mark. 4. Do steps you do when error appears, after error appears do rest of the steps 5. Right click on memo area and save "debug log file". 6. Send that file to me, please. Can send via private message.