hde tool shows only serial - GSM-Forum

kerpua · 03-13-2021, 05:36

hello to support team ,it a long time that my hde tool shows only serial of the phone when it is connected ,no imei no vendor ,country ...please explain why i have this? i downloaded software from telegram support ?

HDB · 03-14-2021, 13:17

Hi!
About what kind of phone are you talking ? Android / Iphone? and what operating system version those phones have?

I would to confirm and get back with more information for you, but i will need those information first so i can tell you exactly what information our box can detect.

From the top of my head, i do no think we could show IMEI, but we show SN, date when was made, where it was made, UUID, SN, Model, size and color. For the newer models of phones we will to include them into the box applet to be known. If you ecounter any phones with just SN, PM us the SN & Model, and we will add them to our list.

Best regards,
HDBOX Support team.

kerpua · 03-14-2021, 21:44

first of all i need to download last version of hde tool.....second i tried many phones ....for example i tried to make ane lx1 to dual sim ...when i connect phone with hde software and read info it shows only serial of phone ,not imei no vendor no country .........is it normall?

03-13-2021, 05:36	#1 (permalink)
kerpua No Life Poster Join Date: May 2008 Location: Georgia Posts: 999 Member: 772384 Status: Offline Thanks Meter: 40	hde tool shows only serial hello to support team ,it a long time that my hde tool shows only serial of the phone when it is connected ,no imei no vendor ,country ...please explain why i have this? i downloaded software from telegram support ?

03-14-2021, 13:17	#2 (permalink)
HDB No Life Poster Join Date: May 2010 Location: Shenzhen, China Posts: 522 Member: 1300847 Status: Offline Thanks Meter: 547	Hi! About what kind of phone are you talking ? Android / Iphone? and what operating system version those phones have? I would to confirm and get back with more information for you, but i will need those information first so i can tell you exactly what information our box can detect. From the top of my head, i do no think we could show IMEI, but we show SN, date when was made, where it was made, UUID, SN, Model, size and color. For the newer models of phones we will to include them into the box applet to be known. If you ecounter any phones with just SN, PM us the SN & Model, and we will add them to our list. Best regards, HDBOX Support team.

03-14-2021, 21:44	#3 (permalink)
kerpua No Life Poster Join Date: May 2008 Location: Georgia Posts: 999 Member: 772384 Status: Offline Thanks Meter: 40	first of all i need to download last version of hde tool.....second i tried many phones ....for example i tried to make ane lx1 to dual sim ...when i connect phone with hde software and read info it shows only serial of phone ,not imei no vendor no country .........is it normall?