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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > HUA Team Products > HDE Tool

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Old 10-04-2019, 08:49   #1 (permalink)
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huawei y6 2018 unlock error


2019-10-04 10:48:14.081 Autodetect COM port and phone type start!
2019-10-04 10:48:15.151 Found COM port: COM33
2019-10-04 10:48:15.161 Found phone type: Huawei Android phone (Qualcomm CPU)
2019-10-04 10:48:15.331 Open COM port COM33 (DBAdapter Reserved Interface (COM33))...
2019-10-04 10:48:15.451 Connecting to server...
2019-10-04 10:48:15.701 Connected!
2019-10-04 10:48:20.841 Read phone secure info...
2019-10-04 10:48:21.071 Read phone basic info...

2019-10-04 10:48:21.161 Phone info data backup saved to file C:\Users\io\Desktop\HDE ALL IN ONE 316(Flasher Included)\Backup\20191004_104821_867266030985468.B AK

2019-10-04 10:48:21.171 Unlocking start
2019-10-04 10:48:21.171 ERROR!
Not supported/unknown chipset!




any solution to unlock it?tried downgrade to august 2018 security but no luck
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Old 10-04-2019, 09:35   #2 (permalink)
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what is full model? share full info from phone and HDE USERNAME?
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Old 10-04-2019, 10:38   #3 (permalink)
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Check success!

2019-10-04 12:36:11.278 Autodetect COM port and phone type start!
2019-10-04 12:36:12.348 Found COM port: COM33
2019-10-04 12:36:12.358 Found phone type: Huawei Android phone (Qualcomm CPU)
2019-10-04 12:36:12.468 ERROR!
Sorry, this phone not supported !

2019-10-04 12:36:20.078 Autodetect COM port and phone type start!
2019-10-04 12:36:21.138 Found COM port: COM33
2019-10-04 12:36:21.148 Found phone type: Huawei Android phone (Qualcomm CPU)
2019-10-04 12:36:21.258 Open COM port COM33 (DBAdapter Reserved Interface (COM33))...
2019-10-04 12:36:21.378 Connecting to server...
2019-10-04 12:36:21.698 Connected!
2019-10-04 12:36:29.335 Read phone secure info...
2019-10-04 12:36:29.565 Read phone basic info...

2019-10-04 12:36:29.635 Phone info data backup saved to file C:\Users\io\Desktop\HDE ALL IN ONE 316(Flasher Included)\Backup\20191004_123629_867266030985468.B AK

2019-10-04 12:36:29.635 Unlocking start
2019-10-04 12:36:29.635 ERROR!
Not supported/unknown chipset!


PHONE IS ATU-L21
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Old 10-06-2019, 07:10   #4 (permalink)
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Y6 2018 ATU-L21
Qualcomm MSM8937
Direct unlock : NOT SUPPORTED
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Old 10-09-2019, 16:26   #5 (permalink)
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Flashfile?

Hello i didn't find any flash files on support. I have a device where I need to remove Demo. Can u upload files for C432 ?
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Old 10-11-2019, 11:15   #6 (permalink)
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Quote:
Originally Posted by upgraderazvan View Post
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Check success!

2019-10-04 12:36:11.278 Autodetect COM port and phone type start!
2019-10-04 12:36:12.348 Found COM port: COM33
2019-10-04 12:36:12.358 Found phone type: Huawei Android phone (Qualcomm CPU)
2019-10-04 12:36:12.468 ERROR!
Sorry, this phone not supported !

2019-10-04 12:36:20.078 Autodetect COM port and phone type start!
2019-10-04 12:36:21.138 Found COM port: COM33
2019-10-04 12:36:21.148 Found phone type: Huawei Android phone (Qualcomm CPU)
2019-10-04 12:36:21.258 Open COM port COM33 (DBAdapter Reserved Interface (COM33))...
2019-10-04 12:36:21.378 Connecting to server...
2019-10-04 12:36:21.698 Connected!
2019-10-04 12:36:29.335 Read phone secure info...
2019-10-04 12:36:29.565 Read phone basic info...

2019-10-04 12:36:29.635 Phone info data backup saved to file C:\Users\io\Desktop\HDE ALL IN ONE 316(Flasher Included)\Backup\20191004_123629_867266030985468.B AK

2019-10-04 12:36:29.635 Unlocking start
2019-10-04 12:36:29.635 ERROR!
Not supported/unknown chipset!


PHONE IS ATU-L21



good day can you kindly share this huawei driver with me i really need or you give me the link i can download it



regards
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