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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > HUA Team Products > HDE Tool


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Old 10-21-2020, 12:55   #1 (permalink)
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SW locked other PC on first try


hello,

just bought license, but on 1st try got:
Access denied (for using protocol monitoring software)

so rebooted to a clean windows / same PC but now
Software locked to other PC!

Please restore to initial, i need the sw asap

username: profitel

thanks, Peter
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Old 10-21-2020, 14:04   #2 (permalink)
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Hello,

Quote:
Access denied (for using protocol monitoring software)
You are Special user? Cannot use any sharing sw like FLEXIHUB!!

Quote:
Software locked to other PC!
Of course you tryed from other HW-ID so Blocked for 48 hours.

Now for first thing, UNINSTALL "SHARING SW", then wait 48 hours and are luvky if HDE Team not Block you account forever how do many other Team!!

So not complain and be silent!!!
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Old 10-21-2020, 14:11   #3 (permalink)
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Quote:
Originally Posted by allumts View Post
Hello,



You are Special user? Cannot use any sharing sw like FLEXIHUB!!



Of course you tryed from other HW-ID so Blocked for 48 hours.

Now for first thing, UNINSTALL "SHARING SW", then wait 48 hours and are luvky if HDE Team not Block you account forever how do many other Team!!

So not complain and be silent!!!

Im using many gsm software on this PC, but HDE doesn't tell me exactly whats the monitoring sw.
No any USB sharing software installed. Unfortunately I couldnt register activation to my dongle, thats why bought HCU directly.

Thanks, not waiting your reply but the supporter to kindly solve it.
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