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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool


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Old 11-26-2020, 21:36   #1 (permalink)
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Smile FRP Actiation Failed [Solved]


Hi,
this is a new box and new actiation string from the server but it gavev mee error

Quote:
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00013---
Selected card: 0000013---
Updates count: 1
Updates limit: 4
Activations:
- LG - NO
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - NO
- FRP - NO
Activation string checking failed!
Please, contact to Your reseller.
I bought it online and I can't contact this reseller, anyone can help me with this?

tia
 
Old 11-27-2020, 08:59   #2 (permalink)
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Hello.

Please contact us to Skype, we will check where can be the problem in more details.

Quote:
Skype: Octopus.Box.support
 
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Old 11-28-2020, 15:16   #3 (permalink)
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Hi, just to follow up...
I already sent the activation string and the SN of my box through skype. I hope we can solve this issue.

thank you
 
Old 11-28-2020, 15:56   #4 (permalink)
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Please, contact with us on Monday, we'll try to solve your issue via Skype remotely
 
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Old 11-30-2020, 15:09   #5 (permalink)
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this case was solved.
thanks for the great support.

appreciate it.
 
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